Hsu, Jessica W, MD

I would leave zero stars if I could. First appt in May was a 45 minute wait for Dr. Hsu. No apology for the wait. She doesn't have a personality. It'd dry as a desert. Her method to treat my daughter for acne seems to be working, though. That's the only positive I can give. Upon checking out, Dr. Hsu was talking on the phone to someone in the check-out area. I think management, maybe. She was complaining about an assistant who didn't know how to do anything and how she was having to do it all. She was pretty upset. In my opinion, that was not the time or place. It came across very immature and unprofessional.



My daughter had a follow-up appt. today at 8 a.m. We were called back to a room at 8:10 and the assistant said Dr. Hsu would be in, in a little while. I told the assistant my daughter has school at 9 and would like to get her there on time, and she said, "Ok." Up to this point, no one has clued us in that Dr. Hsu wasn't even at work! At 8:35, I told my daughter we need to leave, so I went to the receptionist to see if I could be refunded my co-pay, because we couldn't wait any longer. She said, "Absolutely." She voided out my co-pay and never said anything about Dr. Hsu not being there.



As we were walking to the parking garage, we passed Dr. Hsu casually walking down the sidewalk! That's when we finally realized why we had been waiting. I was so shocked and mad. I couldn't believe what I was seeing. I wish I would have confronted her right there. Between the shock and wanting to get my daughter to school on time I didn't think to say anything. I will be contacting her superiors.



I think this doctor is very young and immature. I have no idea if she is unhappy with her job, but it comes across that way. The staff should have been courteous enough to let us know that Dr. Hsu hadn't shown up to work yet. That's unacceptable!



After telling a friend about the situation today, she said she had an appointment with Dr. Hsu and left after waiting an hour on her. No one explained why it was taking so long. I'm sensing a pattern with this office and doctor. I don't recommend this office at all!