The service I got was very poor and was lied too multiple times
I am sure someone has been treated right by these guys but I was lied too twice about the cost of performing services and replacing parts and when they couldn't figure out a problem that I had they wanted me to pay to replace everything. Communication was none existant, I had to call and communicate after days of not hearing anything. I feel as if you do not have a large service contract with these guys you are pushed way down the list so potenetially be prepared to wait. Also, the employees working on your trailer may not be experianced or trained, just some guy off the street if you are not a large customer. Be careful, get everything in writing and if you are asked to spend a bunch of money to replace a lot of parts I would look elsewhere or again be carefull to ask a lot of questions.
claimed iconBusiness Response07/10/2010
My name is Tim Masud and i am the owner of Golden Gait trailers. I am so sorry you hear had a bad experence at our store. If you would please take the time to call me at my direct line 704-743-5280 I would like to hear what happen and see if there is anything we can do to fix it. Thank you for the review even though it not what i like to hear it is what i need to hear.