I recently purchased a new 2013 Toyota Tacoma from Toyota of Concord. All the initial discussion and negotiation was done via the internet or phone. I drove to the dealer with the the price pre-negotiated and signed the paperwork to finalize the deal. Overall the experience was good and I would recommend this dealer. Communication was good. Expectations were set prior to the transaction. And the salesman facilitated me through the process. I am a picky car buyer, so I insisted the car be specifically what I wanted. The salesman (Titus H.) was able to find the exact truck I wanted in production and have it delivered. Expectations were set ahead of time that it would take several weeks to get the truck from the factory in Texas, but it actually arrived ahead of schedule. I was offered an extended warranty, but the dealer did not try to make a hard sell on it (I declined the extended warranty). Background info: My transaction was a cash transaction without a trade-in, so the transaction was made simple. I also knew exactly what vehicle I wanted when I began the negotiating process, so the salesman didn't have to educate me on Toyota's available vehicles. I can't rate the dealer or salesman on this aspect.
My buying experience with Toyota Scion of Concord was awesome! I had my car over at the VW dealership having a repair done, and decided to go across the street and see what they could do about getting me in a new car. I still owed on my last car, and wasn't really prepared to buy a car when I went in. I figured I wouldn't be able to get out from under the car I was paying on. Josh Cannon, my salesman, said we should take a look at cars and see what they could do for me anyway. He was great. We drove a few cars, and I found one I LOVED. I wouldn't have even seen it if we hadn't walked the used car lot to see what else was out there. He and Dave Parker worked with me and were able to get me into an almost new car for what I was paying on my last car! It really was a GREAT experience all the way around. Everyone was so nice and I spoke to a few other salesman who just stopped to say hi. I will continue to come back here to buy cars, though I hope I won't have to give up my new car any time soon! Thank you so much!
Have been a TOC Customer for about 15 years and just purchased third Camry. Clyde Furr was my most recent sales rep - and he and the previous two were all fantastic. I even mentioned that I didn't think he cared if I bought a car or not BECAUSE he spent the time showing me options of used and new and prices and more than once said - take your time and think about it - research it - and decide what is best for you as I don't want to tell you how to do your personal business. After a week of solid research on gentle used - I ended up with a new one for slightly more than used and was able to get 0% on the loan amount. The Service Dept is wonderful. Over the past year I have worked with Peter, Jessy, Thomas, Jason & Steve --- always friendly and honest. Most recommended repairs are prefaced with - in the next few months going to want to think about ==== again no pressure unless it is a safety issue - then they recommend you do it now, but that rarely happens.