I had to rent a car for two days only, and returned it to the auto body shop at the end of the second day. The auto body shop then convinced me to leave the rental there and they would take care of returning it to Hertz for me, since the two companies were linked. Not only did I get 3 days of charges to my credit card, but when I called to request a simple receipt (which I thought I would have received anyway via email) I was told they were very busy and could not deal with me at the moment. They took my number and said they would call me back. Three hours later, I called back to question this, and the same thing happened. I waited yet another three hours and got the same man, and this time he asked to put me on hold, which after doing so, hung up me. I will never rent from this company again, plain and simple.