Expressions General Remodel & Supply - Quality & Price You Can Trust.

I hired Expressions General Remodel for my master bath remodel in October 2017. This was to be a fairly extensive remodel, including enlarging the shower, moving walls, plumbing and adding electrical. The project was estimated to be over $23,000. I was initially impressed by Miles who represented the company professionally and assured me that this "family run business" would do a beautiful and professional job. Please see their website for photos and compare to photos posted by customers on yelp.
In my experience there was a total lack of communication between team members; Janeth, Miles and Arnold. This created constant chaos, confusion, frustration and mistakes. Janeth (partner) who is responsible for ordering, shopping and invoicing, and Arnold (contractor) repeatedly failed to communicate plans, details, or materials needed. Janeth repeatedly failed to answer simple questions or respond to emails. She provided little guidance or assistance but added a great deal of confusion and frustration to this project. There was little regard for finishing touches or quality workmanship. Errors made were disregarded with no accountability. When Arnold placed the wrong tile order to trim the shower and shelves within he blamed the mistake on me stating no such tile exists. Without so much as an apology or calling the tile shop to inquire about the right tile, he demanded I order the tile. He tells me to order 40 linear feet yet Janeth tells me 50 ft. The tile is over $10/ft. In actuality I need less than 25 ft. I then received a harassing email from Janeth stating I was the cause of the delays and costing them a lot of money. To make matters worse they are now demanding payment for their mistake! Promises to repair or replace poor workmanship were ignored. Beautiful wall paneling was laid improperly, with partial boards at eye level, while full boards were hidden by wide baseboard. The plumbing in the shower is crooked. The floor tile is not centered in the entrance way as they started tiling from the back to the front. There are random cut pieces throughout the floor with no symmetry. The pipe from wall to toilet sits so low that it would be impossible to place a scussion plate on the wall without cutting into the baseboard. I have since been told by several other reputable contractors that the shower was not waterproofed according to industry standards, yet Expressions General Remodel was ready to tile it.
What I deemed unprofessional conduct, threatening and intimidation tactics were repeatedly employed by both Janeth and Arnold to hurry the job along. Yet day after day workers wouldn't show up as promised or leave as soon as they arrived stating they didn't have the materials necessary to continue work. When inquiring how much extra it would be to replace the bath tub Janeth replied "it could be offensive for some people to talk about price for something they wish to have." What professional business person responds in such a way? After being advised by Janeth and Miles to order an under-mount tub, Arnold stated I should have gotten another type of tub. Janeth repeatedly accused me of adding on more work, yet only one change order exists. Details were repeatedly disregarded or overlooked. There exists absolutely no supervision of workers by Arnold. I paid an extra $1729 for tile yet have enough left over to re-tile the entire floor and twice the amount of shower pan tile.
I could no longer tolerate what I considered incompetence, unprofessional conduct including harassment and intimidation ploys and thus the job remains unfinished and I do not have a usable master bath.
In writing this review I hope to spare another homeowner the unpleasant and unprofessional experience of working with this company. I definitely would not recommend Expression General Remodel. In my experience they proved not to be a professional, reputable, reliable or honorable business.

The remodel done on our bathroom by Expressions General Remodel turned out beautifully. We received excellent customer service that helped the entire process go smoothly. They went above and beyond with answering all of our questions and being on top of everything. Thanks Guys!

Just loved having the workers’ in my home. It was such a pleasure to watch professionals with such positive attitudes. I would highly recommend them!