Today is the 2nd big snow storm of the season, admittedly the 3rd biggest on record, so I will try to cut some slack but at 11 am or drive way has not been plowed and only one of our sidewalks has been shovel. We paid $100 extra to add a 2nd walkway. Our first big storm earlier this month was met with similar complaint. They did a "pass over" to our driveway where much of the snow remained and neither of the walk ways were clear. It took me leaving several voice messages and them comming back two time to get the job done. I'm waiting for response about current job
On 2/3. At 2:52 pm my 2nd walkway still has not been shoveled from the prior days snow fall.. I must stressed that the company required us to pay extra ( $100 ) for the additional walkway. The is at least 8 inched of snow in the walk path from our garage to the front of house. I did place a call this morning at 9:15 ( had to leave a voicemail ) and several yesterday until their voice mail was full.