My wife and I decided we needed to upgrade our formal dining room. We shopped many sites and showrooms in search of the right dining room set. We found the perfect dining room set thanks to the excellent selection at Home Furniture Mart. They had many styles to choose from all from name brand manufacturers. Their pricing was very competitive. I would suggest you save yourself a lot time by shopping here first. We decided on a dining room set which consisted of a Table, Leaf, two pedestals and six chairs...by the way, the design of these pieces is intricate and detailed...very beautiful. The ordering process was easy to follow and very efficient. Once completed we received a detailed confirmation email complete with instructions on how to receive your order from the delivery company. Pay very close attention to these instructions upon delivery. This will mitigate any headaches and allow HFM to provide you with customer service you won't find from any other online furniture retailer should your delivery have any damage, or the appearance of any damage. Again, read these instructions. I had the opportunity to experience this first hand and both customer service, as well as the owner worked with me to solve the issue. As for the time from order to delivery, I was extremely pleased. We ordered the dining room set on a holiday, 1/01/2015 and received it on 1/21/2015...that's fast. we're very pleased with our purchase and pleased with HFM...they offer excellent selections, easy ordering, fast and efficient delivery and excellent customer service. They are now our Furniture Store of Choice.
Yeah, yeah, Home Furniture Mart team! Gloria and Edward are absolutely marvelous. I had an issue with a large piece of furniture that was delivered, was damaged, and the white glove delivery guys could not put it together without having repairs - then I decided it just did not fit in with what I thought would be perfect for our home. Instead of taking the delivery/setup guy's advice, and refusing it as damaged, I accepted it. Well, my bad! So I need to return it and they have been so accommodating. I give them 5 stars for customer service, accessibility, and friendliness. Gloria went the extra mile to try to find a piece similar to a replacement piece, and it just didn't happen, to the best of both us of trying! I will happily refer and definitely reorder anything to do with furniture and lighting to this awesome, small company. It's a pleasure to deal with the owner and president of the company and their tight-knit staff (extremely knowledgeable and amazing designer ability - to guide you on ideas for what to purchase!) as opposed to every other "big box" store. At Home Furniture Mart, when you call back, they know your name and call you by it.
My bedroom furniture is absolutely beautiful! :) I am so impressed with the quality of the merchandise as well as with the manner with which it was delivered. I was impressed again and again with the delivery team. Mark (I believe) and his partner were true professionals! They took great care to ensure that no damage occurred to any item or to my walls and staircase as they carried each heavy piece upstairs. They demonstrated the same attention to detail as they assembled and positioned each item. The manner with which they delivered my bedroom set demonstrated such caution and attention to detail it was as if they were delivering to their own home. It is because of the outstanding delivery and quality of the furniture that I have decided to place a second order with this company.