As a business owner, I can count on one hand the ones I label as "once in a career" or triple A rated. One that is easily branded in my mental people portfolio is Charles Valentin of RFC. Recently, my family was put in a very fortunate but challenging situation. A strong offer was made on our home on a first time showing. The caveat was that we would need to be out in 30 days. Now, let me explain the challenge and who emerges but this shining star. We found a beautful home the next day, negotiated our price, and then called the owner of RFC, Michael Isaacs, letting him know that we found a steel but the seller would not allow any contingincies-meaning, if we could not close within 29 days, my wife, four young children, and our pets, would be homeless. Without a moment of hesitation, Michael transfered my call to Charles, whom said "make the deal", "you're in good hands". For the next 3 weeks, Charles handled our loan like an allstar point guard. He made the right calls at pivotal moments, guided us through the process and even worked weekends. The night before the closing, Charles stayed in his office until midnight, copiously reviewing our loan docs to assure closing. Charles has an unusual combination of characteristics that define a true winner; an unprecedented work ethic and reassuring manner, while possessing the acute business skills and acumen to navigate any circumstance to accomplish his goal. Charles Valentin unequivocally has earned our respect and honor.
When we started talking about re-financing our home we were not sure if it was the right thing for us to do. We looked on line and read reviews just like you are doing right now. We contacted RESIDENTIAL FINANCE CORPORATION RFC and immediately spoke with Charles Valentin. From the first conversation we knew we had made the right contact-- but as the process evolved we changed our mind a couple of times and Charles was supportive the whole way! He was helpful, genuinely concerned, patient and professionally very savvy. From that first call though to the last written check we knew we had made the right decision. We handled everything over the phone and on line (this is especially helpful if you have a busy business and personal life). Throughout the process we always felt Charles was there for us to explain any (and all) of our questions. We were confident that he would steer us in the right direction and always considered alternatives and options. Charles works incredibly long hours and is always available to see the re-fi process through to your satisfaction! If you are thinking about a refinancing call Charles trust him to help you figure it out! He is simply--The Best!!!
My husband and I chose Charles at RFC to handle our first home purchase. Charles answered all the questions that we had and helped us choose the loan that was right for us, taking into consideration our current circumstances and our plans for the future. Even though we lived out of state during the process, Charles managed our case efficiently and always let us know what the next step required. We did run into a hiccup due to a communication failure between him and the realtors, but Charles worked through the night to get it straightened out so that we could close on time.