The salesperson was very friendly and knowledgeable about the product. I liked the demonstration of how well the product worked in comparison to competitors, but the overall presentation and estimate was 3+ hours and took up our whole evening. We filled out some financing paperwork and were told what our monthly payments would be. Then a couple weeks later we were contacted by an actual finance person with the company. We had thought that the financing was already taken care of and finalized but our payments ended up being a good bit higher than what we were originally told. Felt pretty deceived but we went through with it. The windows were just installed over the last two days. They said they'd be at the house between 8:00-10:00 the first day, but it was rainy so they changed the time to noon. By noon it had cleared up but they still were not on time. We were given a survey to rate several factors of the installation. The installers were friendly and informative. One of the rating factors was the condition of the company truck and if it had the logo on it. This truck was kind of beat up, had no logo or signage, and they arrived with a washer or dryer in the back end. Not a professional look but not really a big deal to me either. They didn't stay late the first day due to them having to leave for a meeting. They really stressed wanting to get an early start the next day because we're over a 2 hour drive from where the company is based, and asked if 8:30am was alright. So my boyfriend who works 2nd shift and would've been sleeping at that time got up and waited for them, which wouldn't have been a problem except that they didn't show up until after 11:00! They said one of the installers didn't show up and they were trying to track him down. I realize stuff happens but a phone call would've been nice. Most of the windows were placed fairly quickly. 3 of the windows looked like they weren't measured right and are significantly smaller than the originals. They rigged something up to make them fit. I feel they should be replaced with the proper size. Evening was fast approaching and they were racing against time. Since we are a long drive away, they were determined to finish the job that night and it was going on 10:00pm before they left. They were outside caulking in the dark. I have no idea how they could even see what they were doing and question the quality (haven't had a chance to look it over closely in the daylight yet). My boyfriend already noticed a spot where caulking was missing and a scratch on one of the frames when he came home from work last night though. I think overall they did an okay job, but okay isn't what we were looking for. For a job that cost over $14,000 and came with a sales pitch of being the best of the best, those windows should be practically flawless. I feel the job was rushed and quality was compromised. I still have to contact someone at ImproveIt after inspecting everything closely in the daylight, but I think touch ups are needed. Time will tell if this is a company I'd ever use again. Depends on how their customer service is after the installation and if they stay true to their warranty. If things are fixed to my satisfaction I would probably change my rating to 4 stars.
We just had our bathtub redone by Improveit. They were out and finished in a day in a half. It looks AMAZING!!! I knew it would be a good job but this is even better than I had envisioned. It doesn't even look like the same bathtub. We had a party the weekend after it was done and I loved showing it off:) I would recommend their work to anyone and everyone I know! The salesman was very nice and informative and the installer was wonderful!
I had this company come out and give me an estimate on 3 cabinet units and a base/sink tub vanity. Price for what I received was very affordable. Quality, workmanship and attention to details made this purchase a Great Value. This addition to my Laundry area looked like It was custom built by the original builder. Highly recommended....
ImproveIt was very easy to talk to. I love my new windows and what a difference they make. I had 1 minor thing that needed fixed and had no hassles when I called for service. Thank you.
Fantastic work performed, all the staff was superb .... Hats OFF the Improveit! Thanks for your knowledge, expertise and quality craftsmanship.
I saw some work that this company did in my neighborhood - AWESOME and EXTREME QUALITY! I would recommend them to anyone needing a new look!
Tony did a great job measuring, Don did a great job installing, plus the rest of the team that was part of the process. Thank you so much!
Just had our windows and siding done by Improveit! We are in love, good value, great installers. thanks
We wanted to thank you for a job well done. Thanks again