01/15/2012Provided by Citysearch -
My family and I went to Villa Nova on North High near Worthington today. We were seated and about 5 minutes later we gave the waitress our drink order. It took 15 minutes to get out drinks and little did I know this would be the bright spot in our visit. Our waitress was just the worse we could have imagined. We put our order in for 2 pizzas, a rigitoni and meatball, an Italian sausage with marinara, and 3 salads. We sat for 1 hour and 20 minutes without a word from anyone! I ask our waitress what the problem was and she kept walking and over her shoulder said we got a lot of pizza orders. People around us that came in 30 to 40 minutes later were all served. All very young kids and nobody cared if we were served or not. Finally our food came and I ask for the manager because our waitress seriously did not care about the problem. The manager came over again a young guy and said abruptly ""what is it"". I started to tell him the problem and he interrupted me and said ""what do you need right now?"" Unbelievable I thought! So I told him we still haven't gotten our entire order and it has been OVER 1 hour and 40 minutes. He got the chili pepper for my daughter acted totally put out and walked away. Did not apologize, did not even speak to us!!! We canceled the rest of our order. Our bill was almost $70.00 when we got it and the manager had taken some money off. This place is the worse since they expanded the parking lot and it appears business has picked up. Bottom line they could care less about customers the manager and staff are way too young to be in their respective positions. NOBODY cared about anything we had to say or if they served us or not. Bottom line, I won't be back and they will get the worse word of mouth advertisement that they can imagine. Awful service and management. Our family gets together for dinner infrequently and to have it ruined like this is not excusable. My visit was 1/15/2012 around 3:00pm.