I went here for a simple eyebrow wax. I called to see how much before I came in. I was told $12.00 After I got my eyebrows waxed and was at the counter to pay, they told me $16.00. I told them, that was not how much I was told on the phone. They then laughed and said something in whatever language they speak and said that the $16.00 was tax and tip. I went ahead and paid it, but also told them I was never coming back. I thought that was very shady. Also, I think I should decide how much I want to tip based on the quality of your work and customer service provided.