This by all means is a localized and exaggerated incident and was not brought to the attention of any member of management whatsoever. Had it been, it would have been dealt with. This is if there is even any truth in the matter. That type of behavior would be highly unacceptable and not tolerated. The facility is also not "dirty" and you will not find a cleaner laundromat in Columbus. Also, prices are in line with any other establishment in the area. The smoking area is 20 feet from the doors as well. You can't go wrong with this facility, or any SC Wash and Tan, if you aren't satisfied call the number on the front door. It will be fixed.