Pep Boys

First off, the prices at pepboys are the cheapest in the bussiness. Firestone, NTB, Monroe or anywhere can't compete with their prices. Get 2 Estimates on the samething and Pepboys is always alot cheaper. The person who Posted that is just a Cheap-skate.



Secondly, Pepboys doesnt charge for Alighment Checks. I used to work for Pepboys but now I'm Retired. The Alighment machine has never been broken in the past 6 years. People always hear what the want to hear. What was most Likely said was that a Steering part on there car was Broken and we couldnt Align the vehicle and alighments on vehicles with bad steering/suspension parts is a waist of time. But see thats where Pepboys and NTB differ becuase they dont care. They will Aligh anything badparts or not. I know this because I actually know the District Manager of NTB & all they care about is NUMBERS... You where HIGHLY Mislead... Guess they got your money buddy...



This shop is completly Professional. Computer systems anywhere in the world will break every once in awhile. People do get sick every now and again. It's just when people bring there car into a AUTO SHOP. They want things to be done as fast as possible but dont have any automotive expierence at all and dont understand things arent as easy as stapling a paper. Sometimes things actually take twice as much time because 1/2 the cars that come in that area are pieces of crap anyway. Everything is rusted, Corroded or broken. Just seems like everyone wants everything CHEAP as possible but dont understand quality anymore...



Live by this people. FAST, RIGHT OR CHEAP (NOW PICK 2)

I was the first person checked in on monday, 7/7/2008. I went in for 4 new tires and a quick alingment check. It was any thing but quick. I checked in at 8 AM and finally at 10:15 am, the tires were on the car. Then they moved the car to another bay for the quick alignment.At 10:45 am, I went to the service desk to find out why my car hes been sitting in this bay without anyone working on it. He stated that the person that was going to do the alignment was helping another tech on a car. He went back to get the tech working on my car. At 11:15 my car was finished. The alignment report showed that i did need an alignment. I told the person at the desk that this is very poor customer service and i would not be getting my alignment at pep boys. He stated that the alignment machine was not working anyway and the alignment could not be done. One excuse prior to this was that they was a tech short. Another excuse was that the computers were acting up and this was another reason why it took so long. Never again will i give pep boys my bussiness. Also I will let everyone I know that pep boys is the worse. The next day NTB did my alignment. Pep boys did charge me 20.00 for the quick alignment... the only thing quick was them getting my money...........