1 stars

GAF2100 12/19/2011

Basic Respect

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Recently a friend of mine was admitted to Mt. Carmel East. He was experiencing severe back problems and apparently had kidney issues once admitted to the hospital. He was diagnosed with multipe myelomas (bone cancer) and other issues. Once admitted, I checked on him everyday. He was incoherant due to morphine administered for pain control.\r When I saw him, he was shaking uncontrollably. It was so bad his gown and blankets came off. He was on the 4th floor in front of the nurse's station in a room that had a glass wall. I walked in to see him laying in bed totally naked, shaking, with the gown and the blanket on the floor.\r I was furious that anyone walking down the hall could see him like that. Come on folks, there is a basic level of human dignity that needs be protected. I know they are busy but when I got to the room, I turned around, the nursing staff was standing aroung yucking it up while a doctor was on a computer that faced the room. I yelled at them and one nurse strolled in and asked how he was doing. I explained my concern and she said he had done that at least 6 times......They should have checked on him 7 times......\r I hope none of them or their family members are ever treated like that.....A total lack of caring.

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1 stars

josec 08/30/2010

Emergency Room Horrors

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At the request of her family doctor, I took my 96-year-old mother to the emergency room in pain with both legs red and inflamed with a skin bacterial infection. I arrived around 7:00 PM and she was not taken in until 3:30 AM. She had to be admitted and when my son left at 6:00 AM to go to work, she was still in the emergency room waiting for a hospital room.\r \r To make the experience more unforgettable, I had to deal with a Nazi nurse that was in a mission to enforce ""hospital policies"" that did not make any sense to me and she did not have the courtesy to explain. When my mother was checked in I told the nurse that she did not speak English. Immediately, she started dialing a number to call an interpreter. When I told her I was bilingual and could translate, she told me curtly that I could not serve as an interpreter because I was family and this was a hospital policy. She must have been psychic, because she knew I was family without ever asking my name or my relationship to the patient. Ironically, I ended up having to interpret anyway, because my mother could not understand the translator's voice on the speakerphone so I had to repeat her questions. At the other end, the translator did not understand my mother, so I had to coach her to answer in a way the translator would understand. What should have been 5 minutes took 20 and by the end my mother was very flustered and I was mad beyond words. Especially, when the questions she had to answer were the standard ones such as: For what reason you are here today? Are you allergic to any medication? What prescription drugs are you taken?\r \r I have told my family and friends that unless I am unconscious or half dead and Mount Carmel is the closest hospital, I do not want to be taken there.\r

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1 stars

MariaRebeccaV50 12/28/2008

Email address

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Why won't you (the Rule Makers) allow your department to have their email's listed? Have you ever left any thing of importance behind after a hospital stay or hotel stay? Getting a return phone call is impossible. For Pete's sake MCE should be more user friendly. Too many of us work for Company's that understand it takes half a working day to get through or to get Insurance cards replaced or one of the office's listed to call back!!!

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5 stars

whit106 04/06/2008

SIC Unit

To all the Staff and Doctor in the SIC unit.

I would like to say thank you all for taking such wonderful care of my brother while he was there.I know that this has taken me a while to write this letter My brother passed away on January 18,2008. His name was Timothy B Covert.I know in my heart that the staff and the Doctors did every thing in there powers to keep my brother a live. The Doctoers was great about telling us the truth about what was going to happen and did happen. Also my heart goes out to all the nursing staff there. What a wonderful team you have there. I was there night and day with my brother and not one time sis i get a bad nurse. They was always there to lisen to us and to give us support .....I just want to say thanks to all of you what a wonderful job you are doing.On the day that my brother passed the nursing staff was there not only for him but they was there for us to....I can not express how much that all this meant to our family..WOW what a wonderful job.I am so sorry that it has taken me this long to write this letter but it has been a really tough and long road that we are still try to get over.Losing My mother on December 18,2007 and one monthe to the day to lose a Brother is very hard.But the staff there did a wonderful job to comfort not only him but to do the same for us good job and thanks again so much for a job well done.

Tammy Smith sister of Timothy B Covert

04-06-08

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