In mybookCar Collection (edit)
Added to your car collection.
Removed From mybook!

We took this business out of your car collection.

Kelly BMW

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Hours:

Regular Hours

Sales Mon-Thu: 9:00am - 8:00pm Fri: 9:00am - 6:00pm Sat: 9:00am - 5:30pm Sun: Closed Service Mon-Fri: 7:30am - 6:00pm Sat: Closed Sun: Closed

General Info:
Kelly BMW is one of the leading automobile dealerships of BMW vehicles in the United States. The dealership offers a variety of models and makes of new and pre-owned cars, sedans, sport utility vehicles, convertibles, coupes and hatchbacks. The various series of BMW models include M, M3, X3, X5, 6 and 7 series. It also maintains an inventory of pre-owned models that include Jaguar, Porsche, Pontiac and Cadillac. The dealership has departments that offer various services to customers, such as sales, service and repair, and finance. The additional services offered by the dealer include car rentals, and it also provides genuine automobiles parts and accessories. Its Web site provides automobile details, price quotes, service scheduling and purchase of cars. Kelly BMW is located in Columbus, Ohio.
Extra Phones:

Fax: (614) 475-1988

Fax: (614) 471-2217

TollFree: (800) 442-3090

TollFree: (866) 688-5472

Brands:
Bmw, cadillac
Payment method:
discover, master card, visa
Neighborhood:
Strawberry Farms
Categories:
Used Car Dealers, New Car Dealers, Auto Repair & Service

More »

Less »

Reviews

Click to rate
Please give the business a star rating

Thanks!
Success! Thanks for posting your review of Kelly BMW. You’ve done the world some good today.

04/20/2011
Best Service - Worth the Drive!

I'm a new Kelly BMW customer and have been extremely impressed with their service department, even though this dealership is across town for me. They are always very nice and professional---and communicate extraordinarily well, considering the insane volume of customers that they handle daily. This dealership represents the BMW brand well.

Was this review helpful?Yes No|Flag Abuse
04/19/2011
Kelly BMW - The best Customer experience in the entire U.S.!

EXCELLENT CUSTOMER SERVICE, I HAVE PURCHASED IN THE LAST 3-YEARS EXACTLY 3 VEHICLES AT KELLY BMW. ONE SPECIAL ORDER M-6, ONE 135ic AND AN X-5 4.8is. THE SALES EXPERIENCE HAS BEEN NOTHING SHORT OF THE BEST I HAVE FOUND ON A BMW DEALER. I CAME HERE FROM FLORIDA WITH A VEHICLE PURCHASED OUT OF STATE, AND FROM DAY ONE I WAS TREATED NOT AS AN OUT-OF-STATE BUYER BUT AS A GENUINE BMW OWNER, GIVEN LOANER CARS WHEN SERVICE WA... view more

Was this review helpful?Yes No|Flag Abuse
04/17/2011
Best BMW Dealer in Columbus

I've purchased 4 BMWs in Columbus Ohio over the last 5 years. The last three I purchased through Kelly BMW. First and foremost, the sales experience has been exceptional. Tim Rittenhouse was very knowledgeable and courteous, spending the extra time to guide me through my purchase decisions. The Finance process was extremely reputable, allowing me to understand exactly what I was buying. My service experience... view more

Was this review helpful?Yes No|Flag Abuse
04/11/2011
Highly Recommended

I’ve purchased a dozen cars from Kelly BMW over the years. During that time, I think I’ve met most of the people who work at the dealership. I can say, unequivocally, that all of the people I’ve encountered at Kelly -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been unflinchingly professional, personable, and willing to go the extra mile. The sales process has a... view more

Was this review helpful?Yes No|Flag Abuse
03/25/2011
What a disappointment

I have a 2007 335i coupe that I bought new. It has been in and out of the shop repeatedly, mostly for the well known high pressure fuel pump problems. My treatment by Kelly BMW is certainly not on par with the >$50k I spent. My complaints about various problems were summarily dismissed on multiple occasions, treating me as if the problems were in my head. One time it wasn't until I made the head mechanic take a ride ... view more

Was this review helpful?Yes No|Flag Abuse
10/06/2009
Best Auto Dealer in Columbus

I’ve been going to Kelly BMW since 2001. Always excellent and courteous service. They have services three vehicles (more than 220,000 miles worth) for me and their track record is remarkable - never left me hanging and always finding and fixing the problem.\r \r The sales process was painless, above board and they know their cars. Best dealer in the Columbus area – regardless of brand.\r

Was this review helpful?Yes No|Flag Abuse
03/25/2009
Disrespectful, Rude, and Unprofessional

Kelly BMW’s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering to take off the warranty and other add-ons to lower the price, instead of coming to us and talk to us directly. \r \r After making our first offer, which although it was a few thousand dollars apart form the asking price ... view more

Was this review helpful?Yes No|Flag Abuse
07/09/2008
WORSE DEALER

I wasnt allowed to test drive bmw coz he saw me drive a toyotaa corolla up to his office???? HELL he drives a 1987 pontiac..he shuldnt even b working.... Was I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car* in the name of kelly bmw ?\r \r HORRIBLE PERSON...never going there again ! Its worse than one star !

Was this review helpful?Yes No|Flag Abuse
09/15/2007
Pathetic Service Department

The Service Manager appears not to have knowledge of basic things. On top of it he has an attitude that is condescending.\r I made several attempts to contact the General Manager and left voice mails.No response. I should not be surprised that customer service is poor: its the shadow of the leader!!

Was this review helpful?Yes No|Flag Abuse
01/20/2003
Best Service!

I'm a 3-year customer. From the buy experience to the periodic maintenance visits, this dealer treats you very, very well. Knowlegable, helpful, courteous sales associates, and the same for the service area. You get the ultimate service with the ultimate driving machine.

Was this review helpful?Yes No|Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Kelly BMW

4050 Morse RdColumbusOH 43230

(614) 471-2277

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Add a Photo
Kelly BMW

4050 Morse RdColumbusOH 43230

(614) 471-2277

  • Photos should be clear and in focus
  • Photos should be of the business, product or service, not an illustration or clip art
  • Photos should not be an advertisment or include contact information.
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback