In mybookCar Collection (edit)
Added to your car collection.
Removed From mybook!

We took this business out of your car collection.

Kelly BMW

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

24

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

SunClosed

General Info:
Kelly BMW is one of the leading automobile dealerships of BMW vehicles in the United States. The dealership offers a variety of models and makes of new and pre-owned cars, sedans, sport utility vehicles, convertibles, coupes and hatchbacks. The various series of BMW models include M, M3, X3, X5, 6 and 7 series. It also maintains an inventory of pre-owned models that include Jaguar, Porsche, Pontiac and Cadillac. The dealership has departments that offer various services to customers, such as sales, service and repair, and finance. The additional services offered by the dealer include car rentals, and it also provides genuine automobiles parts and accessories. Its Web site provides automobile details, price quotes, service scheduling and purchase of cars. Kelly BMW is located in Columbus, Ohio.
Sponsored Links
Brands:
BMW
Payment method:
amex, all major credit cards, financing available
Neighborhood:
Strawberry Farms
Categories:
New Car Dealers, Used Car Dealers, Auto Repair & Service

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

FrauSM

Posted: 4/21/2011Provided by Citysearch - 

Overall
Best Service - Worth the Drive!

I'm a new Kelly BMW customer and have been extremely impressed with their service department, even though this dealership is across town for me. They are always very nice and professional---and communicate extraordinarily well, considering the insane volume of customers that they handle daily. This dealership represents the BMW brand well.

Was this helpful?YesFlag Abuse
absarokee

Posted: 4/20/2011Provided by Citysearch - 

Overall
Kelly BMW - The best Customer experience in the entire U.S.!

EXCELLENT CUSTOMER SERVICE, I HAVE PURCHASED IN THE LAST 3-YEARS EXACTLY 3 VEHICLES AT KELLY BMW. ONE SPECIAL ORDER M-6, ONE 135ic AND AN X-5 4.8is. THE SALES EXPERIENCE HAS BEEN NOTHING SHORT OF THE BEST I HAVE FOUND ON A BMW DEALER. I CAME HERE FROM FLORIDA WITH A VEHICLE PURCHASED OUT OF STATE, AND FROM DAY ONE I WAS TREATED NOT AS AN OUT-OF-STATE BUYER BUT AS A GENUINE BMW OWNER, GIVEN LOANER CARS WHEN SERVICE WAS REQUIRED AND ALL THE PERKS AS THOUGH I PURCHASED MY VEHICLE AT KELLY. THAT IS WHAT SETS THEM APART, THE TREATMENT OF THE CUSTOMER IS TO BMW STANDARDS, THEY MAKE YOU FEEL LIKE FAMILY, NOT JUST THE CLICKISH LOCAL STANDARD AS YOU SEE AT M.A.G.(THEY WOULD NOT GIVE YOU A LOANER UNLESS YOU PURCHASED THERE, I WENT THERE FIRST IN '01! AND WOULD NOT GO BACK)
I WOULD NOT PURCHASE ANOTHER VEHICLE FROM BMW ANYWHERE ELSE IN THE STATE OF OHIO, BUT AT KELLY. I HAVE HAD PROBLEMS WITH MY WINDSHIELD WASHERS DURING THE WINTER AND THE SERVICE DEPARTMENT ACTUALLY SENT A TECHNICIAN TO MY WORKPLACE TO CHANGE OUT THE BLADES. THIS IS SIMPLY AWESOME SERVICE!!, I CANNOT SAY ENOUGH GOOD THINGS ABOUT THE EXPERIENCE ON BOTH THE SERVICE AND THE SALES DEPARTMENT AS I OWN 3 BMW PRODUCTS AND SERVICE THEM REGULARLY THERE, AND NOW ALL HAVE BEEN PURCHASED THERE. I HAVE KNOWN THIS DEALERSHIP SINCE EARLY 2001, WHEN I MOVED HERE FROM FLORIDA.

Was this helpful?YesFlag Abuse
TonyF1

Posted: 4/18/2011Provided by Citysearch - 

Overall
Best BMW Dealer in Columbus

I've purchased 4 BMWs in Columbus Ohio over the last 5 years. The last three I purchased through Kelly BMW. First and foremost, the sales experience has been exceptional. Tim Rittenhouse was very knowledgeable and courteous, spending the extra time to guide me through my purchase decisions. The Finance process was extremely reputable, allowing me to understand exactly what I was buying. My service experience has also been outstanding. I wouldn't consider going anywhere else for my next BMW purchase.

Was this helpful?YesFlag Abuse
JeffreyW

Posted: 4/12/2011Provided by Citysearch - 

Overall
Highly Recommended

I?ve purchased a dozen cars from Kelly BMW over the years. During that time, I think I?ve met most of the people who work at the dealership. I can say, unequivocally, that all of the people I?ve encountered at Kelly -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been unflinchingly professional, personable, and willing to go the extra mile. The sales process has always been completely above board, without the usual car dealer bait-and-switch shenanigans. More importantly, that same level of customer service continues long after the sale, too. Whenever I?ve had a problem or an issue with one of my cars, I know that it will be adequately addressed by the team at Kelly, giving me one less thing to worry about. I buy BMWs because I love the brand, but I buy them from Kelly BMW because I know that I will be valued as customer long after I?ve signed on the dotted line.

Was this helpful?YesFlag Abuse
pbloomst

Posted: 3/26/2011Provided by Citysearch - 

Overall
What a disappointment

I have a 2007 335i coupe that I bought new. It has been in and out of the shop repeatedly, mostly for the well known high pressure fuel pump problems. My treatment by Kelly BMW is certainly not on par with the >$50k I spent. My complaints about various problems were summarily dismissed on multiple occasions, treating me as if the problems were in my head. One time it wasn't until I made the head mechanic take a ride with me on the highway did they agree that my rear wheel was vibrating loudly. I'm getting out of this car and certainly will never purchase from Kelly BMW again. I've canceled my plans for a new 650 convertible and heading to Audi.

Was this helpful?YesFlag Abuse
VH1

Posted: 10/7/2009Provided by Citysearch - 

Overall
Best Auto Dealer in Columbus

I?ve been going to Kelly BMW since 2001. Always excellent and courteous service. They have services three vehicles (more than 220,000 miles worth) for me and their track record is remarkable - never left me hanging and always finding and fixing the problem.

The sales process was painless, above board and they know their cars. Best dealer in the Columbus area ? regardless of brand.

Was this helpful?YesFlag Abuse
pyaz

Posted: 3/26/2009Provided by Citysearch - 

Overall
Disrespectful, Rude, and Unprofessional

Kelly BMW?s used department manager Mick Turner is extremely disrespectful, rude, and unprofessional. First, when we were talking to the salesman, he would yell from across the dealership offering to take off the warranty and other add-ons to lower the price, instead of coming to us and talk to us directly.

After making our first offer, which although it was a few thousand dollars apart form the asking price it was very close to what the salesperson hinted they would sell the car for if we bought that day, the manager yelled from across the room ?bye, have a good day? and waved his hand and pointed towards the door!!! He technically kicked us out for trying to negotiate his price.

We left but I was very upset because of the way we were treated so I went back to tell him that. In a very respectful and calm tone, I told him that it was disrespectful to treat us that way and throw us out for trying to negotiate, but not only he did not apologize, he added to the insult and started arguing. He affirmed that he treated us the way we were supposed to be treated because I insulted him by trying to negotiate his price. I left and I will never go back. Unbelievable.

Was this helpful?YesFlag Abuse
nickpetrelli

Posted: 7/10/2008Provided by Citysearch - 

Overall
WORSE DEALER

I wasnt allowed to test drive bmw coz he saw me drive a toyotaa corolla up to his office???? HELL he drives a 1987 pontiac..he shuldnt even b working.... Was I there for fun..to waste my time looking at their faces?? Or am i supposed to bring a check for 30K *price of the car* in the name of kelly bmw ?

HORRIBLE PERSON...never going there again ! Its worse than one star !

Was this helpful?YesFlag Abuse
pakmaninusa

Posted: 9/16/2007Provided by Citysearch - 

Overall
Pathetic Service Department

The Service Manager appears not to have knowledge of basic things. On top of it he has an attitude that is condescending.
I made several attempts to contact the General Manager and left voice mails.No response. I should not be surprised that customer service is poor: its the shadow of the leader!!

Was this helpful?YesFlag Abuse
ldamico

Posted: 1/21/2003Provided by Citysearch - 

Overall
Best Service!

I'm a 3-year customer. From the buy experience to the periodic maintenance visits, this dealer treats you very, very well. Knowlegable, helpful, courteous sales associates, and the same for the service area. You get the ultimate service with the ultimate driving machine.

Was this helpful?YesFlag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Kelly BMW

4050 Morse RdColumbusOH 43230

(614) 471-2277

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Kelly BMW

4050 Morse RdColumbusOH 43230

(614) 471-2277

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback