Can I give a negative review? Can we say -the highest number you can think of? I have been yelled at, accussed of stealing someone's identity (TO PAY OFF A LOAN!). When they finally accepted my last payment for my auto loan, I receive a letter in the mail saying I owed them ONE CENT! They actually paid postage to send me a statement for ONE PENNY! And the amount I paid for the final bill was the amount they gave me over the phone, I paid with a check by phone. It's not my fault they ga...view moreve me the amount -.01. But I'm thinking, ok, one penny. I will call them. I get yelled at again because I'm apparently trying to steal my grandmother's idenity (it's in her name) because I'm trying to PAY IT. Seriously?! When was the last time someone stole your idenity and paid your bills off?!view less
- Mon - Fri 9:00 am - 5:00 pm
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Phone: (614) 480-8300
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- Huntington Ctr
- Downtown Columbus, Uptown District
Huntington Preferred Capital
Huntington Equipment Finance
Huntington National Bank
Huntington Bancshares Inc
The Huntington National Bank
- Banks, Commercial & Savings Banks, Loans, Mortgages
I don't usually do this but had to go out of town and the trip cost more than I realized. I""m on unemployment and don't have any other funds. I had several very small amounts overdrawn that cost hundreds in bank fees. If you're not rich enough to cover the overdraft immediately, you get screwed. It only happens to poor people because if you could cover it, why wouldn't you? Am a single mom and don't know how I'll pay my rent, now.
I see I am not alone in my dealings with this banks customer service. Just trying to get my online banking unlocked has been a nightmare.
Calling their customer service was a waste. When I ask to speak to a supervisor I was told he was a supervisor. Nice.
This same bank lost a Power of Attorney twice that I had for my mother's affairs.
Classic example of a small town bank over reaching.
I have never written a review of a business, but Huntington Bank has been so horrible to deal with that I am hoping others will avoid this bank and their ""customer service"".
I have been dealing with a totaled vehicle and insurance. Both insurance companies and the Gap companies have been wonderful, but even they are frustrated with the bank. The bank has not faxed information needed after several calls from me and State Farm. The employees are rude on the phone. If you have any ch...view moreoice, do not use this company.view less
I called Huntington Bank on 14 Nov. 2011 about my new auto loan and the Tital , and ended up with Kishia in Customer Service, she was very nice, courtious and very helpful in getting the information I needed and to answer all my questions. Thank you. Very knowledgeable !
I will never do business with Huntington Bank again....While trying to clear up a problem with them, I was passed along to numerous people during one phone call. Could never get any accurate information from them. One lady tried to tell me that I had a $2300.00 a month car payment.....What????? Ridiculous any body in their right mind would know you don't have a car payment that high......I left messages that were never returned. After two exhausting months of trying to clear up th...view moreis problem I finally did it thank goodness.... will never deal with them againlview less
IF I COULD RATE IT A ZERO I WOULD. I GOT A CAR LOAN FROM 2007, I MOVED TO PA AND NEEDED MY TITLE TO GET REGISTRATION/PLATES. THEY SAID IT WOULD TAKE 1-2 WEEKS, TRY 4 WEEKS WITH ME CALLING2-3X PER WEEK. THEY SAY ITS BC THEY DO ELECTRONIC TITLES AND PA YOU NEED A PAPER ONE SENT. SO FINALLY IT IS OVERNIGHTED AND THEN I GET A LETTER STATING THEY ADDED A 45 DOLLAR CHARGE TO MY LOAN FOR ""PROCESSING"" MY TITLE.
THEY FIRST SAY IT IS A PA STATE FEE-I PAID PA TO SWITCH MY TITLE. HER RESPONSE...view more WAS ""oH YOU DID"" YES THAT IS PART OF MY REGISTRATION FEE (105.50) THEN THEY SAY ITS OHIO'S FEE FOR TITLE-YOU ACTUALLY PAY FOR THIS WHEN YOUR CAR IS PURCHASED. THEY JUST DONT WANT TO SAY ITS THEIR FEE FOR SENDING IT AFTER ""LOOKING"" FOR IT. THEN THEIR IS A 125 DOLLAR EARLY PAY OFF FEE TO BOOT.
DO NOT EVER USE THEM, THEY DO NOT SEND YOU YOUR TITLE. YOU GET A LETTER STATING THE LEIN IS REMOVED ANDYOU PAY THE BMV TO GET IT. SUCH BSview less
HNB has hands down the worst customer service. I wouldn't recommend using them for anything. High APRs, unwilling to negotiate, deceptive lending practices. READ THE FINE PRINT! As soon as my car loan is paid off in a few months (and by the way, they charge a fee for prepayment on all loans) I will NEVER use them again.
I have been with this bank for almost 20 years and have had 2 auto loans with them and they treated me like CRAP!! The so called customer service manager kept asking if I wanted her to ""explain me"" the bank policy. They have a scam of charging overdraft fees for pending transactions not POSTED transactions. They think they can make you sit on a wad of your own money to their benefit. But they charge you even if your account IS NEVER ACTUALLY OVERDRAWN!!!!! Needless to say, I am...view more moving on. Please think twice about doing business with this BANK. They are condenscending and hostile to customers.view less
I was with the bank for a month and a half. The only reason I went there when I moved back to Columbus was because my Mom recommended it (she has been with them for years) This was a HUGE mistake.
1) The personal banker failed to inform me of the $0.25 fee to use your debit card. I always use debit out of habit and security. I had 32 debits when they charged me for the first month and then had to call and ask what it is. They said it was Visa who [charges the fee. Load of crap I hav...view moree had a visa debit card from Bank of America, Suntrust, and now Chase and not one of them charge me for it.
2) Customer service is awful, they were not even willing to deduct the charge for the debit card transactions that was not told to me when I plainly asked when opening my account, ""are there any fees associated with using the debit card?"" answer: ""NO"".
3) charged me a $23.00 overdraft fee even though there was a direct deposit frpm my employer in my account before the charge of $1.59 went in. They did not want to ]take the charge off. Instead they wanted to beat around the bush with a TON of EXCUSES.
OVERALL BAD BANK!! GO SOMEWHERE ELSE.
I went to Chase and they were amazing, customer service was OUTSTANDING they went over everything with me and nothing was hidden, PLUS i got $100.00 for opening an account with them.view less