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Hatfield Subaru

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Southwest Airport, Westland
New Car Dealers, Used Car Dealers

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Provided by Citysearch - 
No BS when buying car

I was afraid to start my search for a new car because I had a bankruptcy in 2009 and I thought I'd never be able to get a new car, maybe not even a used one. I was wrong. The salesman at Hatfield was very helpful and made me feel very comfortable. I was going to buy a used car, but ended up with a new car that I am really loving, due to the fantastic gas mileage. I'm glad I went to Hyundai and I would recommend them to my friends and family. Big plus was that there was none of the car salesman BS that you get at some places (Ricart I'm talking to you). Thanks, Hatfield!


Provided by Citysearch - 
Great place to get a used car!

We were looking for a ""starter car"" for out 16 year-old daughter. We saw one advertised on the website - an older car with low mileage, so we were very suspect - but we were alos curious. We went to the dealership and saw the car, just a few days after it had been traded - so it hadn't been cleaned up and we saw it as it was. We were also fortunate to talk with the salesman who took it in trade. All was above board, so we continued. We were told it would be cleaned up, and the issues that we noted on the test drive would be addressed. So, we made ur deal and returned a few days later to pick up the car. Everything was ready and things worked smoothly. A few days later some problems developed with the car. Hatfiedl was very quick to respond to the issues and get them fixed and we haven't had a mment of trouble since.

The GM - Tim Tweed, the Sales Manager - Greg Tweed, and the Salesman - Victor Centers, are all great guys ---- very porfessional, very honest. So - if you're looking for a nice, used car --- be sure to check these guys out.


Provided by Citysearch - 
Poor Customer Service

Hatifeld has no concept of Customer Service or trying to retain customers.

I used Hatfield service 10 years ago when I bought a 1999 Subaru. Service was terrible then, so I started going across town to another dealership. They wouldn't address issues I pointed out, they used the wrong oil, and I had to become Warranty expert so I could tell them what was covered by their warranty. This was 10 years ago.

Now I have a new Subaru so I started using Hatfield again, figuring it was bound to improve over 10 years. Again, service is terrible. They disassembled my Subaru for a recall service, spent 3 hours trying to figure out how to put it back together, spent hours on the phone with Subaru technical support, and ended up having to order new parts for it. And kept it for 3 days. Isn't that why I take my Subaru to a Subaru dealer? Because they should know how to work on it. Their response was ""Sorry, it was the first recall car we worked on."" They should know what they're doing before they start. I don't want my doctor to tell me, Sorry about the botched operation, it was my first one. We're trying to order new parts to replace the ones we messed up. That experience with Hatfield left me with little confidence in their service.

Now with the latest service, I sent my wife to the dealer for a unscheduled repair. I was out of town and she just needed a tire patched. Should take about 15 minutes and $20 (average price in Columbus from the survey I took). They took 90 minutes and charged almost 3x the going market rate for the service. When I called with concerns, their response was basically, ""I'm sorry our rates are so high."" What I heard was ""I'm sorry we take advantage of people who do not know better to and pay for our overpriced services."" Even the other Subaru dealer in town charge 25% less for the same service. $53 to patch a tire? The next closest non-dealership price I could find was $28 at NTB. From there, they dropped to $20 to a free repair at one place. Even the other Subaru dealer only charges $42 (which is still high).

I was talking with someone who hasn't lived in Columbus for 20 years. When I was complaining of issues with my dealership, he asked which one. I said Hatfield and big smile came across his face. They had purchased a truck from Hatfield in the early 1980's and had trouble with service back then!

Hatifeld has no concept of Customer Service or trying to retain customers.

I'd caution anyone against Hatfield. Again, like 10 years ago, I will be taking my car across town to another dealership. Last time it took me 3 years to realize I need to go someplace different. This time, I'll learn my lesson quicker. Shame on me for giving them a 2nd chance to show they were different.


Provided by Citysearch - 
Very bad service

Their service is lacking something fierce.
Took my car there for a transmission problem and for them to find out why it wouldn't shift. They charged me $100 to find the problem. All they could tell me is that it was PROBABLY (thier word) the drive shaft.
Took it elsewhere (A Transmission Masters) and they told me exactly what the problem was. Also, even though they knew my car wouldn't go in reverse, they parked it facing the building. I let them know and 2-3 minutes later no one had come out, so I went ahead and got wet (it was raining) and pushed my car back from the building.

Took me one month to reach a manager at Hatfield. (8+ calls and 3-4 messages later and I still haven't spoken with the Service manager)
The general manager feels I wasn't slighted in the least and he openly acknowledged that he knew nothing about cars.
I'll likely take it to Franklin Mediation services, and from there to small claims.

pretty much, If you want to pay them to make you miserable, they'll do the job.

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Hatfield Subaru

1400 Auto Mall DrColumbusOH 43228

(614) 870-9559

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