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Hours

Regular Hours

Brands
Subaru
Neighborhoods
Southwest Airport, Westland
Categories
New Car Dealers, Used Car Dealers

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Reviews (5)

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02/14/2017

Overall
Expertise
Professionalism
Selection

Fantastic place to purchase a vehicle or to have one worked on! I had our car in for service today and they went above and beyond and did a beautiful job washing the car as well. The General Manager (Freddy Tamayo), Service Manager (Tim Kerrigan), Service Advisor (Frank Guinta) and others were helpful, friendly and professional. Tyson Harris (a Salesman) struck up a conversation with me while I was there, and he was very nice.

They have a beautiful new dealership that is accross the road from where they were. It's super nice. Our daughter love the children's play room - where I watched a movie with her. I overhead a salesman do a thorough job explaining the ins and outs of the new car the person was there to buy. There was trail mix to snack on and a variety of drinks to choose from, as well as comfortable chairs and a television in the waiting area.

I walked outside and took a look at some cars. They were clean and I looked more than once down a row of cars to see how straight they were. I've worked at dealerships before, and that wasn't easy. A couple of other cool things were the super fast service entry doors! The other was a huge fan in that area.

All in all I was treated very well. The atmosphere was professional, and staff was helpful. I love our Subaru, and would highly recommend them. It's roomy, has a nice ride, and the all wheel drive gets around excellent in the snow. Thanks so much Hatfield Subaru!

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03/28/2011

Provided by Citysearch - 
Overall
No BS when buying car

I was afraid to start my search for a new car because I had a bankruptcy in 2009 and I thought I'd never be able to get a new car, maybe not even a used one. I was wrong. The salesman at Hatfield was very helpful and made me feel very comfortable. I was going to buy a used car, but ended up with a new car that I am really loving, due to the fantastic gas mileage. I'm glad I went to Hyundai and I would recommend them to my friends and family. Big plus was that there was none of the car salesman BS that you get at some places (Ricart I'm talking to you). Thanks, Hatfield!

10/29/2010

Provided by Citysearch - 
Overall
Great place to get a used car!

We were looking for a ""starter car"" for out 16 year-old daughter. We saw one advertised on the website - an older car with low mileage, so we were very suspect - but we were alos curious. We went to the dealership and saw the car, just a few days after it had been traded - so it hadn't been cleaned up and we saw it as it was. We were also fortunate to talk with the salesman who took it in trade. All was above board, so we continued. We were told it would be cleaned up, and the issues that we noted on the test drive would be addressed. So, we made ur deal and returned a few days later to pick up the car. Everything was ready and things worked smoothly. A few days later some problems developed with the car. Hatfiedl was very quick to respond to the issues and get them fixed and we haven't had a mment of trouble since.

The GM - Tim Tweed, the Sales Manager - Greg Tweed, and the Salesman - Victor Centers, are all great guys ---- very porfessional, very honest. So - if you're looking for a nice, used car --- be sure to check these guys out.

09/01/2010

Provided by Citysearch - 
Overall
Poor Customer Service

Hatifeld has no concept of Customer Service or trying to retain customers.

I used Hatfield service 10 years ago when I bought a 1999 Subaru. Service was terrible then, so I started going across town to another dealership. They wouldn't address issues I pointed out, they used the wrong oil, and I had to become Warranty expert so I could tell them what was covered by their warranty. This was 10 years ago.

Now I have a new Subaru so I started using Hatfield again, figuring it was bound to improve over 10 years. Again, service is terrible. They disassembled my Subaru for a recall service, spent 3 hours trying to figure out how to put it back together, spent hours on the phone with Subaru technical support, and ended up having to order new parts for it. And kept it for 3 days. Isn't that why I take my Subaru to a Subaru dealer? Because they should know how to work on it. Their response was ""Sorry, it was the first recall car we worked on."" They should know what they're doing before they start. I don't want my doctor to tell me, Sorry about the botched operation, it was my first one. We're trying to order new parts to replace the ones we messed up. That experience with Hatfield left me with little confidence in their service.

Now with the latest service, I sent my wife to the dealer for a unscheduled repair. I was out of town and she just needed a tire patched. Should take about 15 minutes and $20 (average price in Columbus from the survey I took). They took 90 minutes and charged almost 3x the going market rate for the service. When I called with concerns, their response was basically, ""I'm sorry our rates are so high."" What I heard was ""I'm sorry we take advantage of people who do not know better to and pay for our overpriced services."" Even the other Subaru dealer in town charge 25% less for the same service. $53 to patch a tire? The next closest non-dealership price I could find was $28 at NTB. From there, they dropped to $20 to a free repair at one place. Even the other Subaru dealer only charges $42 (which is still high).

I was talking with someone who hasn't lived in Columbus for 20 years. When I was complaining of issues with my dealership, he asked which one. I said Hatfield and big smile came across his face. They had purchased a truck from Hatfield in the early 1980's and had trouble with service back then!

Hatifeld has no concept of Customer Service or trying to retain customers.

I'd caution anyone against Hatfield. Again, like 10 years ago, I will be taking my car across town to another dealership. Last time it took me 3 years to realize I need to go someplace different. This time, I'll learn my lesson quicker. Shame on me for giving them a 2nd chance to show they were different.

02/14/2008

Provided by Citysearch - 
Overall
Very bad service

Their service is lacking something fierce.
Took my car there for a transmission problem and for them to find out why it wouldn't shift. They charged me $100 to find the problem. All they could tell me is that it was PROBABLY (thier word) the drive shaft.
Took it elsewhere (A Transmission Masters) and they told me exactly what the problem was. Also, even though they knew my car wouldn't go in reverse, they parked it facing the building. I let them know and 2-3 minutes later no one had come out, so I went ahead and got wet (it was raining) and pushed my car back from the building.

Took me one month to reach a manager at Hatfield. (8+ calls and 3-4 messages later and I still haven't spoken with the Service manager)
The general manager feels I wasn't slighted in the least and he openly acknowledged that he knew nothing about cars.
I'll likely take it to Franklin Mediation services, and from there to small claims.

pretty much, If you want to pay them to make you miserable, they'll do the job.

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