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Hatfield Kia

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Business Details

25

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

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Brands:
Kia Motors
Payment method:
discover, check
Neighborhoods:
Southwest Airport, Westland
Categories:
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

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Reviews

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Posted: 4/28/2011

Overall
VERY UNPROFESSIONAL DEALERSHIP...

VERY UNPROFESSIONAL DEALERSHIP. SERVERAL THINGS HAPPENED TO US.
1. HATFIELD ASKED FOR MY WIFE TO FILL OUT A CREDIT APPLICATION, EVEN THOUGH WE TOLD THEM WE WANTED TO RUN THE TRANSACTION ON MY CREDIT ONLY, 5 DAYS LATER WE GET A CALL FROM ANOTHER DEALERSHIP IN THE SAME AREA THAT MY WIFES CREDIT APPLICATION WITH HER SOCIAL SECURITY NUMBER WAS BLOWING DOWN THE STREET OFF GEORGESVILLE RD. HE WAS KIND ENOUGH TO HOLD IT FOR US, AND WE PICKED IT UP LATER. WHEN I SPOKE WITH PHIL THE SALES MANAGER HE SAID THAT HE LOCKS THE RECORDS AWAY, AND KEEPS THEM. I ASKED HIM HOW OURS GOT OUT, AND HE COULD NOT PROVIDE A GOOD ANSWER.
2. THE KIA DOES NOT HOLD ANY TRADE IN VALUE. AFTER MEETING WITH KIA TO TRY WORK OUT A DEAL ON TRAIDING IN A 2008 KIA, THEY DIDN'T EVEN OFF 50% OF THE LOAN VALUE ON THE CAR.
3. THEY ASKED US IF WE WANTED TO TAKE A TEST DRIVE. WE DID. WHEN WE LEFT THEY SAID FOR US TO PUT A COUPLE OF GALLONS OF GAS IN THE CAR, AND THEY WOULD REIMBURSE US. I PUT GAS IN THE CAR, AND NEVER RECEIVED MY REIMBURSMENT EVEN AFTER TURNING IN MY RECEIPT.
THE ONLY POSITVE THING I CAN SAY IS THAT OUR SALESMAN WAS A PROFESSIONAL, AND SEEMED TO BE TRYING TO WORK US OUT A DEAL THAT WE ALL COULD LIVE WITH. BUT HE HAD JUST STARTED AND HAD BEEN WITH GERMAIN TOYOTA FOR YEARS, MAYBE THATS WHY

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Hatfield Kia

1455 Auto Mall DrColumbusOH 43228

(614) 465-0002

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Hatfield Kia

1455 Auto Mall DrColumbusOH 43228

(614) 465-0002

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