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Germain Nissan of Columbus

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Business Details

19

years

in Business

BBB Rating:
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
At Germain Nissan of Columbus, OH, it's our mission to treat every driver who visits our dealership with the level of courtesy and respect they deserve. Whether you're coming to us for Nissan sales, service or financing, we're eager to work with you, and to make you a part of the Germain family!
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Brands:
Nissan North America
Payment method:
discover, master card, visa, all major credit cards
Neighborhood:
Gould Park
Categories:
New Car Dealers, Used Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories, New Truck Dealers, Used Truck Dealers
Other Information:

Parking: Lot

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Reviews

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06/02/2008

Provided by Citysearch - 
Overall
Worst customer service. Incompetent techicians. Avoid this dealer.

Germain Nissan is really bad and avoid them if at all possible. They quote exteremely high prices. My car (Nissan Maxima) was fully serviced at 65,000 miles. WIthin thousand miles, the engine check light came off. When I equired, the service rep was not convincing. They don't tak responsibility for their service. They change too much for diagnostics. Also, they charge too much for services. Beware of them .... They seems to have too much overhead and they try to charge you for all their inefficiencies. I would recommend Buckeye Nissan or Nissan North. They are seems to be reasonable. I also own Honda, and I have experienced that Honda stand behind their product. Any time when a sensors or computer goes down in my Honda,Honda replaces it at the manufacturer's expense, where as Nissan charges its customers. For diagnostic, they charged me 126 dollars and for replacing Rear oxygen sensor, they quoted $626. When I did a research, the after market product costs around only $65.70 .I would guess the OEM would definitely cost more, but $626 definitely very very high. Now I'm thinking of getting rid of my Nissan. Within 70,000 miles, the alternator failed, AC is not working and rear oxygen sensor failed. Anyway, please beware of Germain Nissan and do proper reserach before considering them. Overall, I would recommend Honda better than Nissan based on my experience with these two car manufactures and car dealers.

05/11/2008

Overall
Gemain Nissan Sucks

Germain Nissan sucks. They quote exteremely high prices. My car (Nissan Maxima) was fully serviced at 65,000 miles. WIthin thousand miles, the engine check light came off. When I equired, the service rep was not convincing. They don't tak responsibility for their service. They change too much for diagnostics. Also, they charge too much for services. Beware of them .... They seems to have too much overhead and they try to charge you for all their inefficiencies. I would recommend Buckeye Nissan or Nissan North. They are seems to be reasonable. I also own Honda, and I have experienced that Honda stand behind their product. Any time when a sensors or computer goes down in my Honda,Honda replaces it at the manufacturer's expense, where as Nissan charges its customers. For diagnostic, they charged me 126 dollars and for replacing Rear oxygen sensor, they quoted $626. When I did a research, the after market product costs around only $65.70 (http://www.nissanpartswholesale.com/oxygen_sensor.html). I would guess the OEM would definitely cost more, but $626 definitely very very high.



Now I'm thinking of getting rid of my Nissan. Within 70,000 miles, the alternator failed, AC is not working and rear oxygen sensor failed.



Anyway, please beware of Germain Nissan and do proper reserach before considering them. Overall, I would recommend Honda better than Nissan based on my experience with these two car manufactures and car dealers.

10/03/2007

Provided by Citysearch - 
Overall
Avoid the service department, incompetent, can't even do an oil change

WARNING: BAD SERVICE 50% of the time I have had my car in there, they leave the job undone. Last time I had a simple oil change, they did not put the oil pan plug in tightly and the oil leaked out all over my garage floor, and there was not a drop of oil left in the car. Good thing I did not drive it, or the engine would need replacement. Am waiting to see if they correct the problem, tow my car in, add oil, and clean my garage floor up. They simply cannot be trusted to complete the job correctly. Follow up 2 days later to the above problem: after the service department supposedly put oil back into the car, placed the oil pan plug in correctly, and test drove the car, I found it was 2 quarts LOW on oil. Cannot figure out if they are incompetent or doing this on purpose. Will be following up with the owner and the national Nissan headquarters. If they cannot do an oil change they certainly should not be doing brake jobs, fuel pumps, transmissions or ANYTHING else.
Follow up: they said they corrected the problem (they had not put the oil pan nut in tightly) refilled the oil, checked everything etc. BUT.... I got 20 miles outside Columbus, stopped to get gas, checked the oil and it was TWO QUARTS LOW. AGAIN, they can't even do an oil change correctly.

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Germain Nissan of Columbus

4300 Morse RdColumbusOH 43230

(614) 418-4500

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