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4130 Morse Crossing, Columbus, OH 43219
We are convieniently located near the Easton Shopping Center, just... read more off of Morse Rd.
We are proud to be recipients of the "Elite of Lexus" award. This is a special award given to Dealers who excel at sales, service and overall Owner support.
We offer the latest in green automotive innovation with the all-new 2011 Lexus CT200h! In addition to a combined 42 mpg rating, the CT produces 59% fewer smog-forming emissions than the Audi A3 TDI.
In 1989, we opened our doors to the public with an unwavering commitment to create a meaningful and rewarding experience for our customers and associates. While the Germain reputation is well established, the key to our future success will center on one thing: harnessing the power of our unique competitive strength, our people and the service they provide. To achieve our goal of 100% customer retention, we must go beyond being merely good in order to become truly outstanding. We aspire to be the best dealership we can be so that our customers and associates will take pride in and benefit by their association with Germain Lexus.
Germain Lexus will be regarded as the finest and most respected dealership in the industry. We are in the business of improving our clients' quality of life by combining extraordinary luxury automobiles with unparalleled customer service. Everything we do has one overriding goal: "create customers for life by making the most of every moment for our clients in a way that makes a positive difference, every time at every touch point".Â
We collectively and individually have the power to create the finest and most respected dealership in the industry. We must commit our energies, time and talents to that end so that together, we can make a positive difference for our customers, our colleagues and ourselves. We understand that choosing to do the right thing isn't always the easiest or the fastest , but in the end, it pays the highest dividends for all. It's the difference between just existing or being part of something that truly matters. We can harness the power of everyone moving seamlessly in the same direction, at the same time - and together, create something truly outstanding.
I went to check out a used 2006 Honda Pilot which is listed in Autotrader for ~$16,900. Before even looking at the car, the sales person started talking about the pricing, how their dealership is fair and honest. After checking out the car, the sales person tells me the price is what is listed on the car's window which was $17,900 and he cannot go down on the price. I told him about the autotrade price, which they posted, and after seeing that value he says that's his price then and he cannot go down with a snobby attitude. He explained the market is very good. They are already breaking records as of March 2012. There is no room for negotiation. He didn't want to even talk further about the price. This was the similar experiece when I first visited them 7/8 years ago. So I will let you decide if this is the type of experience you want to have as a buyer. I didn't like it. This is not how a trained professional sales organization work. They can say they are the "Germains" but that doesn't mean a thing for the customers.
Have been dealing with this dealership for several years and have had a great experience each and every time. I am on my second Lexus from Germain and couldn't be happier. Beautiful show room, freindly and professional personel and they get the job done. Keep up the good work!
Provided by Citysearch
OUT of town buyer that bought a Lexus from this dealership. FIrst impression seemed nice, however, BE AWARE of this place. First, car was missing shifter piece and was promised to be overnighted the next day. After probably 5 calls, it arrived almost a month later. Then, after taking car through a car wash, i found out the LEXUS WAS PAINTED AND UNDISCLOSED! Paint tape was found on the underbody. Lastly, after 4 months of use, i had brake noise and took to my local Lexus dealership who said whomever installed the brake pads last, put on incorrectly..guess who put these on prior to me buying? GERMAIN LEXUS. \r \r Even after all of these issues, I'm reasonable enough to get over it if CUSTOMER service would have been pleasant and responsible for ANY issue. Dodging phone calls and passing blame is all you get with these guys. Don't be fooled by nice showroom, this place is BAD.
I found Richard to be very helpful and caring in trying to find the right vehicle for me. He took the time to explain the entire process to me and I was very satisfied when I left with my new car. I would definitely recommend him to anyone looking for a new or pre-owned car.
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