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Dan Tobin Chevrolet Buick GMC

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Business Details

4

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Dan Tobin is an automobile dealership of Pontiac, Buick and General Motors vehicles. It offers a variety of cars, sedans, minivans and sport utility vehicles. The Pontiac models offered by the dealership include the Torrent, Vibe and G6. The Buick models offered by the dealership include the Rendezvous, LaCrosse and Lucerne. It also sells various models of General Motors, such as the Envoy, Yukon, Sierra and Acadia. It offers various services that include maintenance and repair, servicing, cleaning and monthly checkups. It offers various makes of pre-owned vehicles, including Chevrolet, Buick, Pontiac, Jeep, Ford, Hyundai and Nissan. The dealership arranges finance for customers through certified lenders. Dan Tobin is located in Columbus, Ohio.
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Brands:
Buick, GMC, Gmc, Honda, Kia, Pontiac, Volvo, acadia, cadillac, chevrolet, enclave, hyundai, jeep, lacrosse, lucerne, nissan, regal, sierra, yukon
Payment method:
discover, visa, mastercard
Neighborhood:
Foxboro
Categories:
New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Accessories

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Reviews

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JohnGerald

Posted: 2/21/2011Provided by Citysearch - 

Overall
Avoid Their Service Shop

Their service department has some serious problems.

They charge you more than they verbally quote you and add in extra shop supply fees and extra diagnostics and inspections that they don't mention until you are at the cashier.

I reminded them numerous times that I had a warranty but they still tried to charge me for items that should have been covered. I had to wait a long time while they removed items that I shouldn't have been charged for.

From the time I was dropped off to get my car after it was ""ready"" until I left, I spent an hour and a half waiting.

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Updated: 6/11/2015

Posted: 6/30/2010

Overall
Worst experience ever!!

I don't even want to give them 1 star for the horrible service they provided, but yahoo made me choose at least 1. I purchased a used car and was lied to multiple times about the services they were supposed to have done to the car. All in all I have spent at least 8 hours in their establishment waiting (on 4 separate occasions) and at least 2 hours on the phone trying to get an answer from the someone. Their service manager Brian lacked the common courtesy he should have since he in fact is their Service Manager. On 2 occasions he didn't return calls that his other manager asked him to return, while checking me in he stopped what he was doing to look up another ticket and discuss with a mechanic, and never informed me of the multiple of problems he ran into with my vehicle causing me to wait a ridiculous amount of time. Each time I had to ask what was going on after about 90 mins. Then in the end he blamed the salesman for all the issues. My car is under warranty and I would rather drive 25 miles out of my way to get it serviced than deal with these people ever again!!

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Posted: 6/25/2009

Overall
titan27

Have purchased 2 new cars and 1 used car from Dan Tobin. Always fair and honest. Service guys are great and they are open until midnight! Works great for my schedule. Will continue to use them for all of my needs.

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Posted: 6/16/2008

Overall
The poor combination of servic...

The poor combination of service, and the despicable character of the management makes this dealership a negative experience where you are sure to get scammed

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claimed iconBusiness Response.06/25/2009

Customer service and communication is always our first priority. Vehicles are mechanical, and they do break. We strive hard to fix it right the first time, every time. Unfortunately with older aged vehicles, it seems to be one problem after another. And sometimes to a custoemr, it seems like the same problem and it's our fault that it broke again. With thousands of parts under the hood of a car, unless we replace everything...there is no way to be perfect. We will continue to strive to be perfect in everyway. We will continue to train and educate ourselves with the latest equipment and technology available. We are 100% committed to our cusotmers and the service they receive.

This listing has been claimed by a business representative.
ghanygirl

Posted: 7/14/2006Provided by Citysearch - 

Overall
Best car dealer

Wonderful to deal with; great follow-up in the service department; as truthful as it gets in this business; have bought 2 used cars and 3 new cars from them; cars bought at other dealers have not been good experiences; will stick with Dan Tobin

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Dan Tobin Chevrolet Buick GMC

2539 Billingsley RdColumbusOH 43235

(614) 889-6300

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Dan Tobin Chevrolet Buick GMC

2539 Billingsley RdColumbusOH 43235

(614) 889-6300

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