Tonight was the first time I ever ordered anything from Angelina's Villa. I received a flyer with a menu attached and decided to give them a try...plus my kids love Pizza. I'm a hard worker and cherish every dime I earn but I was truely jipped of not only money but RESPECT. After receiving a wrong order I call Angelina' Villa and adviced the person who I was speaking to that my order was wrong. On my Italian sub I order with sausage, I received a sub with no sausage or lettuce or tomato. While I was expressing to the worker that although my food was good I still wanted my order corrected. The person on the other line told me I didn't pay for the extra sausage, I responded with "the original person who placed my order read my exact order back to me correctly including the extra sausage". The worker continued to argue with me insisting that I wasn't charged. I then looked to see if I had a copy of the receipt ( which was not given with the order). Once I told him I had no way of verifying that I did not pay for the sausage and asked for a copy of the receipt I told him that I don't have money to give away. He told me that he would send a delivery person to replace my lettuce and tomato but not the sausage. I disagreed with him again and told him it's not about the sausage it the principal. He told me "You can take your business elsewhere" and HUNG-UP on me. When I called back I reported that I was HUNG-UP on and demanded to know the worker's name. He said his name was Tony. I HUNG-UP and noted the name and restaurant so I will have it to report to the BBB.
My husband decided to call back once again trying to resolve this issue. He spoke with Dustin " the owner's nephew" and was told that I was speaking with the OWNER. Yes the Owner/Manager HUNG-UP on me. I was so shock to believe that a business owner would give such POOR CUSTOMER SERVICE. I also do believe that my Race and Class had something to do with my Customer Service. I am just like any other hard working American and deserve respect. I did pay for an Italian sub and NEVER received any Lettuce or tomato or replacement sub. It's sad because the food was good but I will never spend another dollar at Angelina's Villa and will discourage anyone else from being subjected to such Horrible Customer Service.
Just thought I would share this experience!