My 76 year old parent needed a new phone. I called and ordered one, he lives in Virginia and I live in North Carolina. I called the Va office and they said they would set the phone up for him. When the phone arrived they would not set up it up as they said they instead told him there were account issues and sold him another new phone for 100$ He is on SSecurity and could not afford this but since he needs it because ... view moreWas this review helpful?Yes No|Flag Abuse
I Upgraded my wifes phone with an $18.00 free upgrade charge. I purchased a $29.99 after a $100.00 mail in rebate???? Which they denied. I took my new phone home to my wife for mothers day (10 minutes later) she opened the box and the crystal was broke and the SPRINT store wouldnt take it back because SPRINT doesnt cover physical damage.( I had just left the store.) Now Sprint is threatening to not advertise with FO... view moreWas this review helpful?Yes(1) No|Flag Abuse
I have been a loyal sprint customer for 2 years now. In September of 2007 I added another phone onto my plan. Over the course of the next year I called sprint numerous times with issues about my bill being so high only to be given the run around. On December 26th 2008 I called to cancel the 2 useless phones from my plan and wanted to keep just the one remaining line and I was informed that since I signed up in Septem... view moreWas this review helpful?Yes(1) No|Flag Abuse
I have been a customer of Sprint for quite a while. I have purchased 2 Samsung Instinct phones and have had TERRIBLE issues with them I have taken them to the service center like they have advice me. I got a replacement phone that was worse than the one I had to begin with. Now the second phone is doing the same thing. SPRINT had called me back while I was at the repair center the agent there SAW the phone freeze ... view moreWas this review helpful?Yes(1) No|Flag Abuse
My service was interrupted because my mother's Amex chargeback a payment that was not authorized. I have contacted Sprint several times to cancel this continued transaction but no avail. I have been blown off by Sprint finance customer reps 4 different tymes in 1 day. Everytyme i have aproblem with my account i contact customer service i get the run-arounds.I pay my bill consistently every month,i am suppose to have ... view moreWas this review helpful?Yes No|Flag Abuse
Perry, I do greatly apologize for all the inconveniene and frustration you have experienced with sprint/nextel. Unfortunately us reps don't have the number to corporate office. The number used to be on sprint.com but it was taken off months ago. Alot of us employees at the call centers have been getting the runarounds with the general managers of the sites to call corporate ourselves b/c there is alot of fraud going on in the call centers. There are times when more than half the site, people are missing over $300 from their checks and it's unexplained. So when a customer calls in frustrated the rep doesn't care about their problems and are unmotivated to resolve your issue b/c we're getting a doodoo stick also. Majority of the time you are being rushed off the phone or passed to the next rep is b/c the rep that transferred you are busy trying to get you off the line or simply won't answer the call and you're listening to dead air b/c they are trying to get their stuff taken care of. And quite frankly to them your services don't matter b/c their check is short and they are wondering how are they going to feed their children, pay their rent and keep their lights on. I myself am on the web now trying to find the number to corporate b/c a few employees of mine are forming a union to put an end to this. I myself am one of those reps trying to find a way to feed my children tonight and figure out paying the rest of my bills without getting behind. With jobs scarce nowadays it's hard to find another job so it's easier said than done to say "get another job". But I will definitely look into the issue for you and give you a call back. And once I find the number to corporate, I'll give you that number also. Again I do apologize for the horrible customer service you have experienced.