TERRIBLE CUSTOMER SERVICE
My service was interrupted because my mother's Amex chargeback a payment that was not authorized. I have contacted Sprint several times to cancel this continued transaction but no avail. I have been blown off by Sprint finance customer reps 4 different tymes in 1 day. Everytyme i have aproblem with my account i contact customer service i get the run-arounds.I pay my bill consistently every month,i am suppose to have a unlimited spending limit. My phone is a value part of my business and this interuption is hindering my business contacts. I am currently looking for another carrier.Too this day (07-14-2008) I am still without service and no gradification from your customer service employees.I have requested for a number for Sprint Corporate Office, when talking to a customer rep, they would give me a number for another department other than what i have requested.This not the first tyme i have had problems with Sprint Customer Service,Finance Reps, Fraud Department or Cancellations Department. So much chaos with this can't bare this anymore. I have been shown no respect as a value customer as was said by some customer reps.! Ineed to talk to someone that is knowledgeable as to customer relation...ASAP or I will cancel
Perry L. Diggs
claimed iconBusiness Response09/13/2008
Perry, I do greatly apologize for all the inconveniene and frustration you have experienced with sprint/nextel. Unfortunately us reps don't have the number to corporate office. The number used to be on sprint.com but it was taken off months ago. Alot of us employees at the call centers have been getting the runarounds with the general managers of the sites to call corporate ourselves b/c there is alot of fraud going on in the call centers. There are times when more than half the site, people are missing over $300 from their checks and it's unexplained. So when a customer calls in frustrated the rep doesn't care about their problems and are unmotivated to resolve your issue b/c we're getting a doodoo stick also. Majority of the time you are being rushed off the phone or passed to the next rep is b/c the rep that transferred you are busy trying to get you off the line or simply won't answer the call and you're listening to dead air b/c they are trying to get their stuff taken care of. And quite frankly to them your services don't matter b/c their check is short and they are wondering how are they going to feed their children, pay their rent and keep their lights on. I myself am on the web now trying to find the number to corporate b/c a few employees of mine are forming a union to put an end to this. I myself am one of those reps trying to find a way to feed my children tonight and figure out paying the rest of my bills without getting behind. With jobs scarce nowadays it's hard to find another job so it's easier said than done to say "get another job". But I will definitely look into the issue for you and give you a call back. And once I find the number to corporate, I'll give you that number also. Again I do apologize for the horrible customer service you have experienced.