This a small business owner that I have been acquainted with since the early 1980s. Trust is a big factor here. Don't expect bankers hours or fast turn around time. Do expect top notch repair work, unequaled tube inventory and personalized treatment. Mike Cox has kept his head above water somehow, and I like supporting this business. He is a skilled luthier for any stringed instruments, with special training in violins and guitars. His shop is homey, and I always leave having learned something new.