I had a bad experience with Enterprise years ago and vowed that I would never use them again, but I decided to give them a try because they were located conveniently near my home. The reservation process was quick, easy, and painless. The customer service, once I got there, was excellent, and the selection of vehicles was great!!! The only negative experience I had, was that there was a leak in the back hatch of the mini van and my passengers got wet when we rain into a storm while on the road. But there was really nothing Enterprise could do about that since they did not manufacture the car. :-)
Free upgrade to a Toyota Corolla, I am not sure what we were going to be driving before that but it must have been extremely small. Car smelled a bit but nothing that was really offensive. Paid for pre-paid gas which was around $25 and realized after we left the airport that the car had less than 1/2 tank in it so I had to put gas in it during the weekend in order to drive it. Enterprise did remove the pre-paid gas charges when I returned the car. We always rent from Enterprise and travel quite a bit and we are always happy customers!
I don't usually write reviews but the service has been so incredibly outstanding that I felt compelled. I woke up to a flat on my rental. Enterprise came over in record time and swapped my car for an upgrade. Previously, I remember returning a rental and being asked what could they have done to better serve me. I was astonished! The last time I received that level of customer service was in the '70's. Customer service is back in the U.S. of A. --- at Enterprise on Morse Rd.