First off, the prices at pepboys are the cheapest in the bussiness. Firestone, NTB, Monroe or anywhere can't compete with their prices. Get 2 Estimates on the samething and Pepboys is always alot cheaper. The person who Posted that is just a Cheap-skate. Secondly, Pepboys doesnt charge for Alighment Checks. I used to work for Pepboys but now I'm Retired. The Alighment machine has never been broken in the past 6 years. People always hear what the want to hear. What was most Likely said was that a Steering part on there car was Broken and we couldnt Align the vehicle and alighments on vehicles with bad steering/suspension parts is a waist of time. But see thats where Pepboys and NTB differ becuase they dont care. They will Aligh anything badparts or not. I know this because I actually know the District Manager of NTB & all they care about is NUMBERS... You where HIGHLY Mislead... Guess they got your money buddy... This shop is completly Professional. Computer systems anywhere in the world will break every once in awhile. People do get sick every now and again. It's just when people bring there car into a AUTO SHOP. They want things to be done as fast as possible but dont have any automotive expierence at all and dont understand things arent as easy as stapling a paper. Sometimes things actually take twice as much time because 1/2 the cars that come in that area are pieces of crap anyway. Everything is rusted, Corroded or broken. Just seems like everyone wants everything CHEAP as possible but dont understand quality anymore... Live by this people. FAST, RIGHT OR CHEAP (NOW PICK 2)
The folks at Byers Volkswagon are outstanding! In addition to getting a fabulous car, the experience of buying it was fast, and everyone my wife and I met at the dealership was professional and fun to deal with. One of our biggest concerns was whether the car would fit in our tightly packed garage. The salesman, Don Moss, suggested we drive it home as part of the test drive to make sure the car would fit. When my wife returned two days later to buy the car, Byers didn't have the exact car we wanted in stock, but the sales manager found one at another dealership. On the day it was to be delivered, my wife needed to be home to wait for an appliance repair person, and Don Moss was kind enough to deliver the car (spotlessly clean and waxed!) to our home. She hadn't bought a new car since 1995, and Don explained all the features clearly in a way that didn't make her feel stupid. He also obtained good prices for us on the accessories. Tony Cook handled the sales paperwork. In addition to getting my wife through the process quickly and competently, he did her a favor. After she left, she couldn't get her car key to turn in the ignition. She went back into the dealership, and Tony was kind enough to come out and get her car started. Having the accessories installed also went very well. In addition to doing a good job, they gave my wife a loaner, had her car washed and took time to go over the new accessories with her. An excellent dealership! Michael and Arlene Armstrong, Bexley, Ohio
I was looking for a vehicle in a specific price range. Additionally, I was looking for something with a little bit of muscle, lower miles and a decent price. I talked with Bob Bricker, sales manager and Dusty Lenz, sales rep. They found a few different options for me and we discussed some different financing plans. My credit isn't horrible, but it isn't perfect, either. When I had finally decided on a car, they called me back and told me about a different vehicle that they had just taken on trade that day. It was a perfect match to what I was looking for. 2005 Dodge Magnum, RT. The vehicle was in great shape, though there were a few things that needed fixed. When I asked them, they worked that into the deal and I still came in almost 2000.00 below KBB on the vehicle. I had one other issue with the car, discovered after having it for 4 days. I called and they had a technician fix it for me...for free. No questions, no haggling, no arguing. I will, without a doubt, purchase many more vehicles from this dealership. They were honest and straightforward and worked with me to ensure I got the very best deal possible. Couldn't be happier with the experience.