We witnessed a sales person sell a pet bunny to a man who came in stating he was buying it to feed to his pet snake & no employee protested it. My children, ages 11 and 14 are huge animal lovers like me and asked for guinea pigs for Christmas. Rescues are hard to find, so we went to the Jack's store at Easton, here in Columbus to look at the guinea pigs. While there, a man came in asking for a rabbit. He picked out an adorable black and white dwarf bunny & we overheard him say he was planning on feeding it to his snake & he gets a bunny every month for just this purpose. As animal lovers, you can imagine the horror we felt when we witnessed this event. I was appalled that none of your sale people would object to selling a pet bunny as a feeder for a snake. The sale took place at about 4 pm on Monday, December 13, 2010. The salesperson who sold him the bunny was a young guy & there were 2 other female employees there. FOLLOW UP: I recently just contacted the president/CEO of this company and he told me that their policy prohibits the selling of pets as food. He said they are a family owned pet store and would never allow that. He said he is sorry many times. Also, one of the corporate managers for jacks pets was sent to the store to "deal with the situation." They said that it will be dealt with and will not happen again. So although I am still upset about what happened I do want to acknowledge the fact that the CEO was very sorry and sincere about this problem and fixed it and that in their policy it does not allow the selling of pets as food other than feeder rats and frozen mice and rats.
5336 Westpointe Plaza DrColumbus, OH 43228
From Business: PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include groom…
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I go to the morse road location fairly often, and i have never had an issue. The staff there is always courteous and professional and never have been rude to me. Most of the pets i own are from that location which are 2 bunnies, 1 bearded dragon, and a leopard gecko. I buy the best crickets in town from those guys and that is also where i but my dogs food! Love that store!
Awesome, wonderful, and very friendly people at this Jack's Pet, they are amazing and very helpful, Best attitudes I've seen at Jack's, they always have everything I need, Perfect