I don't usually write reviews but the service has been so incredibly outstanding that I felt compelled. I woke up to a flat on my rental. Enterprise came over in record time and swapped my car for an upgrade. Previously, I remember returning a rental and being asked what could they have done to better serve me. I was astonished! The last time I received that level of customer service was in the '70's. Customer service is back in the U.S. of A. --- at Enterprise on Morse Rd.
The staff was very friendly and helpful. The vehicles were not maintained very well. The first vehicle was a Nissan Rogue. I only had it for a week and had to take it back because I was told it had too many miles on it. I was then given a kind of dirty Dodge Dart (significantly smaller) that had two tires with slow leaks. I was told to take it to Firestone for a free repair. Is that what a customer is supposed to do? Like I said, though, the staff was friendly.
The experience was excellent. Booked late the night before and the vehicle was available as scheduled with the weekend rate. Nice clean and in good mechanical condition. I used to rent from another company and they always gave you older cars smelly with mechanical problems for the discounted rate. Since I switched to Enterprise every rental experience has been good. Malik was very professional and kind. I would recommend this location!