Buyer Beware Run from this company
Horrible experience. They use a "Christian" name to fool people into feeling comfortable with them. The guy who picked up my car was SUPER nice! Put it on a hydraulic tow truck. Was supposed to bring it to our mechanic's shop the next day. When the order was made, we told them that it was going to the shop but since it was after hours we couldn't get the address. They told us we had to input something, to just give us the home address for now, and we could call back in the morning. Next morning, we called and gave the company the correct address. All of the customer service reps were from out of the country and didn't speak English well. Several hours later, our car was outside our home, which meant an extra 40 mile round trip at 3.00 a mile. The guy had a totally different attitude from the night before. AND my car was no longer on the hydraulic tow truck, but on a pull behind trailer - I would have never authorized that. When we informed him it was the wrong place, he demanded cash to take it to the right place.
BP Travel is the one who referred us to this company - and they do have some liability here, they had the wrong pick up address, but had the correct one as the drop off. The driver threatened to take the car and impound it unless we paid him cash for the tow (instead of him waiting for the travel service to pay him as it is supposed to happen.) We refused and told him this was not how this policy works. He now has taken our car 100 miles away to Columbus and impounded it. I would NEVER RECOMMEND THIS PERSON TO ANYONE. Update: In the end (we hope) the travel company took responsibility and paid for the guy for three (?) different tows. The tow truck driver tried to say he called us but we didn't answer, this is why he brought it to the wrong address? He called after he was outside my home. So boo on the travel company and boo on his tow service. They are enabling bad behavior! I think he knew if he played the game, he would get more money out of them. So now I have to wait until next week until my car can even be looked at because it's Friday afternoon. Bad Experience! Beware!