Warning: Our family has enjoyed seeing seen Dr. Chin and Dr. Royer at Family Care North in Columbus, GA for several years. The Georgia Department of Corporations lists Dr. Royer as the CEO and Dr. Chin as the CFO and Secretary. The office is sterile and not un-inviting. Financial policies are conspicuously posted informing you payment is expected at the time of service. Well, last week we had back-to-back appointments with Dr. Chin for my wife and our baby boy (the first appointments of the day). The baby is nursed on demand so staying together as a family was important to us. A member of the staff, Darla, took us aside and informed us office policy prohibited me from attending the appointment with my wife. She went on to say only one of us could be present with the baby unless that parent and the doctor agreed on the presence of the second parent. Huh?! This presented several problems for obvious reasons. At a minimum, we are the child’s (married) biological parents, so we have equal rights and interests in our children’s medical care. Plus, as the sole provider for a family of six, I have a vested interest in my wife’s health and she did not object to my presence. We asked Darla for an explanation hoping we could reach a compromise and that this policy was based in some logic which was less than obvious. We even mentioned that just three weeks earlier, we had both attended an appointment with our youngest daughter and there was no mention of this “policy”. We were surprised to discover the doctors do not equip their staff to provide any reasonable explanation. We received nothing other than “I’m sorry, that is our policy.” We asked to speak with Dr. Chin. Darla returned a few moments later and said Dr. Chin was “too busy.” We had back to back appointments at 8:30 and 9:00 so that was a lie. As we were leaving we asked if anyone would call us to offer an explanation. Darla replied “the office manager may call you but I can’t guarantee anything.” We left the office feeling slightly embarrassed, frustrated, and inconvenienced by doctors we felt had been disrespectful to us and who should have behaved as professional health-care providers. Although we understand all businesses have policies, Family Care North should equip their staff to provide the rationale behind policies when less than obvious. We feel we are owed an explanation if not an apology.