Absolutely flawless service: I called the day prior to my wife and son coming back from New Mexico, and the entire transaction took about five minutes. The driver was waiting for them when they walked out of the airport, the car was immaculate, and the driving (from SFO to Mountain View) was good enough that my son fell asleep.
We recently used Groom when we took a trip to Atlanta. The driver was efficient, helpful and very polite. He also kept to schedule. The price for the trip was very good and the office staff delivers 5 star customer service every time I use Groome.
Awesome! The best shuttle service available. Courteous staff and drivers, free wi-fi, cool bottles of water. Very comfortable and enjoyable ride. Highly recommended.