Ashley is awesome. She verified our reservation for our weekend trip to Myrtle Beach, SC in a timely matter. This location is a very busy branch, but Ashley professionalism and customer service skills allowed us the check out speedily without the nightmare experience. On the other hand, when we returned the vehicle it became messy. While in Myrtle Beach a vehicle back into us from a parking lot to cause minor scratches to the car. FYI: if you are the contract holder and you add an additional driver, if the additional driver is driving the car when the accident occur and you do not take out Enterprises rental insurance, the additional driver will have to use their insurance to cover damages. The accident happen in a privately own parking lot, no traffic tickets were issued; therefore, it is considered a no fault accident, now the insurance companies has to investigate to see who will pay. Otherwise, our experience here was ok.
101 Business Park Blvd Suite 1100Columbia, SC 29203
8400 Two Notch Rd.Columbia, SC 29223
They could do a better job of keeping up with the service records. This is the second time I've had a car that was not serviced. The first one had to take time out of my day to take the vehicle to Firestone to get the oil changed which took 2 hours. The second vehicle I told them when before I drove off of the lot that the service engine light was on. They said it was fine and half way through out 6 day rental the car started acting up. It was putting like it was going to cut off. Also we got a phone call on Sunday we were not due back until Tuesday that the decal for the car had come in and we needed to come in so they could put it on the car. The customer service is great for the most part, but they really need to do a better job of keeping the service records.
Great staff, however they are short staffed and there is always a long line. Expect 15-30 wait time as a norm. This also includes access to your indoor storage which can be frustrating unless you get to know the staff and see one of them outside. Now I just walk right in and fine my unit. There are camera's everywhere, so my stuff was safe and the facility was clean, but like all UHAULs this one is a time killer.