If I could give a negative mark, I would. My 6 year old daughter WAS a patient with Dr. Whitacker at the Irmo location. She has had only 1 appointment with him (overall healthy kid); however, several weeks ago, she had a temp of 103 and I of course taking her to the Dr.'s office was my first thought. She rejected foods and liquids and it was a hassle to get meds down. I called every Sandhill location in Columbia and everyone was booked and failed to give me any options. I attempted to call to request an appt (just in case someone cancelled). I was placed on hold for 47 minutes to wait for a nurse although and appt is all I needed. The nurse came onto the line and explained there weren't any appts available still. I stressed my furstration to her and inquired about the wait time. I was very polite considering the circumstances. I had no choice but to take my daughter to the ER. Several weeks afterwards, I received a certified letter at home telling me that I needed to pick up my daughter's records and find another caregive, due to my dissatisfation with their practice!! I assumed this was a joke but after speaking with the office manager ( no help) I was assured it wasn't. I requested to speak with the Dr. but of course he hasn't called or emailed me. I am waiting to hear from someone from the Admin office to file a complainant. Although my daugher will not return, even when they realize I did nothing wrong, its the matter in which things were handled.