I have bought several parts from G & E and have never had an issue with bad customer service. Although I did have a problem with a washing machine timer I bought from them that had a severed wire. I called them to tell them about it and they said they don't accept returns b...moreut they can file a warranty claim for it and replace it for me. So went down the next day and had to fill out a form for a faulty part and they replaced it with no problem. Before you buy from them I would find out up front what their return & warranty policies are and if you are not satisfied with your service ask to speak to some more qualified. I usually ask up front to speak to someone who can tell me about a product. I see there are quite a few negative reviews about customer service, they may need to consider retraining their employees with this many negative reviews to better serve their customers.view less
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Excellent customer service! Bought parts off line and they were cheap knock off parts from china. They also helped me diagnose my problem. Will only buy local from now on.
very professional and persistent in solving the problem. I have my oven back and that is a gift! Thank you for the service