Everyone was very friendly and helpful in guiding me to the Emerald Aisle to choose a car. I couldn't find one in the class I reserved so I choose one I was very happy with in the class above my reservation and no one said a thing. It had been a while since I rented with National and it seemed there some be something extra I was doing prior to checking out in the car, but nope! It was THAT simple! I was very impressed. The car was fantastic. The return process was slick, but I did forget my handicap placard in the door pocket. I called the lost and found and the car had already been re-rented, but no one had found it during cleaning I was told. The agent said he would look when the car came back, but he did not find it. I cannot verify if people there were actually searching on my behalf, or whether it was just stolen along the way, but at least my phone calls were returned and I was given a name and extension # to reach lost and found directly. Overall, I was very impressed as I have had some less than satisfactory experiences at the ATL airport car rental plaza with other companies. Will definitely use again based on Emerald Aisle, price competitiveness, free spouse driving privileges, and overall customer service.
The only problem with renting a car at the Atlanta airport has nothing to do with National, but with the airport. From the time we arrived on our inbound flight, until the time we actually managed to get to the rental car center (which isn't an easy process) and then got our car, it was an hour. Part of the problem included having to stand in line at National, because it had been so long since I had rented a car, that none of my info was correct anymore. I couldn't just go direct to Emerald Aisle. However, everyone was nice. We did get a GPS, which was a lifesaver as we drove from Atlanta to Charleston to Savannah. Next time I can go direct to Emerald Aisle, and that really makes it simple. The car itself was great -- just what I had ordered -- and we had no problems after that.
The experience was painless in choosing a car from the Executive Lane. However after picking a Chev. Tahoe because of the OnStar Navigation feature I discovered it was not activated and returned to the Ex. Lane and was professionally assited with a replacement. Only to discover the OnStar in the replacement vehicle had not been activated either. Once again the National attendant was very helpful in getting the OnStar activated. Although everyone was very helpful in resolving the proble, the whole process defeated the benefit of the Pick-Car-And-Go Strategy by National. I will give you a good rating this time but think you need to pay better attention to this detail in the future! What should have taken a few minutes turned into about an hour.