They don't care about your pet.
I've been coming here for years... I had 2 take my 7yr old dog here bc he was dripping urine & had a hard time going 2 the bathroom. Took my pet here & found out there were stones lodged n his penal cavity. They had 2 take an x-ray & figured out it was 4 sm stones. They didn't even show me the x-ray, I had 2 ask 2 see if before the vet showed me the x-ray. They had 2 make an incision from the bottom of his pee pee 2 the front of his balls. Sd was going 2 pee out if the incision. 1st time they couldnt complete surgery bc there was no specialist on site to perform the surgery yet they gave my dog back to me and charged me around $500 when nothing was done & told me 2 come back tomorrow. The nxt day the surgeon was there & was able 2 complete surgery & get the stones out but they did not take the $500 off that I pd just the day b4 & charged me the full price of the surgery($1700). Couldn't explain 2 myself what i pd for the 1st time bc to me all they did was put him asleep for the surgery and woke him up when I was on my way to get my dog. When they gave me my dog back after the actual "surgery" which was they day after. They did not give me any instructions whatsoever, all they sd was to put him in a secluded room w/o ne carpets bc he may bleed 'a little.' Bleed a little? the blood was flowing out of him ea time he went to the bathroom. I had 2 use 4 Bounty paper towels folded n 4's that's 16 pcs ea time he went 2 pee, blood soaked thru ea time he peed. I would not call that "a little," one day after work I came back to a floor covered in his blood and when cleaning his incision blood squirted out of him, literally squirted. What made me really wonder about these people was when I realized that they didn't even give me a heads up as 2 what I can do 2 maintain the blood that would be coming out of him. They didn't tell me anything but 2 put him in a room w/ no carpets so he wouldn't mess up the carpet. They didn't tell me I could go & buy a doggy diaper & line it w/ maxie pads 2 help soak up the blood. By the time I realized that would be an awesome idea he stopped bleeding a together. They told me nothing of the sort.
So I called them a few times asking them if that was normal post surgery. A few calls were made and I had some conversations with Dr. Brooks, one of the surgeons bc I was concerned just like any other dog owner would be. I took the dog back twice, 1 for them 2 remove the stitches & 1 2 make sure his incision didn't close up. They did not charge me 4 those visits bc they sd they were "included" in the price of the surgery. Last week I took my dog back there 2 check the incision on last time and they had the nerve 2 charge me an additional $24 4 a 10min appointment where they used a cathedore 2 chk the incision. 2 me that was going 2 be the last time I would bring my dog in to check the incision. Of all the money that I have spent there just for the surgery was outrageous & they couldn't even cover the last appointment? They told me the last appointment wasn't included in the price of the surgery and that they've "comped" me for the phone calls that I made 2 the doctor to ask questions. They told me those phone calls should have been charged 2 me but they didn't bc they were doing me a favor, they were comping me. A few phone calls? That is just crazy, I could understand if it was 4 something else but it wasn't, it had everything 2 do w/ post surgery maintenance. If they gave me info like they should've post surgery I wouldn't have to call and ask them anything. I had no gripe about the money 4 the surgery even though I feel they should've taken the $500 off the overall price of the surgery since they weren't able 2 complete the surgery that day, not my fault, but they didn't. So what did I pay for? I'm still trying 2 figure that 1 out. Who was I suppose to call with my questions if not them.