Hello, I Googled this company upon receiving a phone call and setting up an appointment with them to see this machine. I am considered old-fashioned and am quite skeptical of things I read on the internet and prefer to form my own opinions based on my own experiences. Saying this, I decided to go ahead and allow the company to send a representative over who I was told would be Shane. By this point, I had been in contact with two people. One person who set up my appointment and another to let me know Shane was on his way and both of these people were two of the nicest people I've ever spoken to over the telephone. All five of my grandchildren work in customer service so great customer service is something that I value and appreciate. When Shane showed up, I was a little hesitant to let him in but upon speaking to him, I found out that he actually served our country prior to working for this company so I was glad to let him in. After Shane finished, I decided to purchase this machine for personal reasons. Shane was professional and respectful and the owner and finance company were also kind and easy to work with. I hate the hassle and loops that you have to jump through these days when financing something so I was happy to say the least. This was all from a business aspect. Now from a personal aspect, I have had this machine for 4 weeks now and even though I immediately noticed it's cleaning power I was still skeptical about the impact it would have on my health. I was proved wrong when at about the one and a half week mark I was feeling significantly better. The air in my home was much cleaner and I was breathing easier and sleeping much better. Even my children noticed when we all got together for our weekly family dinner. I am extremely glad I did not taken what was written on these sites for fact because if so, I would still be extremely uncomfortable and would still be using a vacuum. The previous reviews state they are selling vacuums. Yes, this machine replaced my vacuum but it also cleans my air and removes so much more than my old vacuum did. I ran a small business for 30 years before passing it down to my oldest son and based on my experience, these previous reviews seem like disgruntled employees to me. The labor market is tough and the outside sales field is even tougher. This younger generation is used to everything getting fed to them in a silver spoon as they were raised in an era or convenience and quick fixes. All i have to say is do not blame this company and other small business for a flawed work ethic. Thank you Air Care Medical and especially Shane for such excellent customer service and the great machine .
I'm not sure what all the hoopla is in regards to the negative reviews, but I have nothing but positive things to say about this company, their representives, and the people I dealt with, and MOST IMPORTANTLY, their product! From the beginning to the end, the entire process was effortless and informative, I myself suffer from COPD and my husband has hoorrible asthma and allergies, especially in the summer. We dealt with Air Care Medical about two months ago and are raving about them to all of our family members and friends. Our symptoms have greatly decreased and we are doing much, much better all thanks to the information and products we received from Air Care Medical. Our representative, Alonzo, went out of his way to make sure we understood everything we needed to and we were even able to follow-up with the owner, SJ, who checked in on us to see how we were feeling about a month after our purchase. I would definitely recommend that my friends and family do business here.
After going on vacation for a month, I came home and my house was filthy. I had just purchased my machine the week prior to my vacation and had a little troubling figuring out how to use it (It was actually more that I was unmotivated and tired). Anyways, I called ACM to show me all the perks again and instead they sent a woman out to show me how she uses it which was great because we actually bonded and by the time she left I had a clean home. I invited her back over for a BBQ and she sent a very warm thank-you card. Just a great experience. I would definitely recommend this business.