I rent at this location often and I have no complaints, the service is great! Derra is the manager at this location and she is hands on working side by side with her staff, working just as hard as they are. I give this location the highest praise from the staff that cleans the cars to the representatives, the service deserves the highest grade. I am so impressed with Derra and her staff that I recommend that she teach other new comers to the company a class on good customer service.For example, I had a great experience with the Gross Point location on Mack with the manager, Tonya, well, come to find out, Tonya was trained by Derra. Derra and her staff deserve the award for excellent service!! It feels good to know that I know that I will be taken care of whenever I a in need of a car rental.