36633 S Gratiot Ave, Clinton Township, MI 48035
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I've rented cars from Enterprise on several occasions and 99% of the time i am overly statisted with the service i recieve. The young man Blake that assisted with my rental was rude and when it came time for me to actually get in the rental he stood in the door waving the rental agreement instead of doing a walk around of the vehicle to ensure everything was satisfactory. The mileage or gas level was not checked as well. Although I had a reservation the car was not ready and the did I quick clean which showed on the inside of the vehicle (bottle tops, and a sticky substance throughout the car). This is by far the worst experience I've had at Enterprise.
I rent at this location often and I have no complaints, the service is great! Derra is the manager at this location and she is hands on working side by side with her staff, working just as hard as they are. I give this location the highest praise from the staff that cleans the cars to the representatives, the service deserves the highest grade. I am so impressed with Derra and her staff that I recommend that she teach other new comers to the company a class on good customer service.For example, I had a great experience with the Gross Point location on Mack with the manager, Tonya, well, come to find out, Tonya was trained by Derra. Derra and her staff deserve the award for excellent service!! It feels good to know that I know that I will be taken care of whenever I a in need of a car rental.