Our 15 year old gas dryer was not fully drying our clothes. It seem to be turning on than turning off before the clothes were dry. Checked Angie's List for a repair company in our area. I was impressed with the comments and ratings for Budget Appliance Repair. I called the office on the 28th of April. Talked to Jamie, she was very friendly and fully explained the pricing policy for repairs [$40 for service call, $40 for labor if parts needed replacement plus the cost of parts] . I made an appointment for the very next day. Service Tech Keith arrived and was very professional and friendly. He ran the dryer through various diagnostic tests but found nothing wrong at that time. He indicated that the problem could be intermittent.. He charged me only $40 for the service call since no repairs were made even though he spent time running the various tests. He indicated that the $40 service fee was good for 30 days. Tried to dry a load of clothes a day later and the same problem occurred. Call Jamie back and Keith was out again the next day. He tested the dryer this time with a small wet load. Again the dryer appeared to be working but after 20 minutes the gas burner shut down and did not light up again. Keith expected that could be the problem and knew than that it was the valve coils. He only charged me $40 for the labor and $45 for the parts than took off $10 for being an Angie's List Member. My total cost was $115 for the two service visit and parts. In my opinion that was a very fair deal. I tried a load after Keith left and the dryer seemed to work.. Hopefully, all is well! I would highly recommend Budget Appliance Repairs. They were very professional and their pricing policy is very reasonable.
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One of my friends told me to call Joshua at Brothers for a replacement quote when my ancient furnace started to fail. I had two other companies give me a replacement price before my appointment with Brothers. When Joshua came out, the very first thing he did was see if he could fix the furnace at a reasonable price. He managed to find the problem in about ten minutes. My bill was less than $150.00 . He did agree with the other two companies, that my furnace was in bad shape. He bought me enough time to save up for a higher efficiency furnace, which the other two companies didn't even inform me about. Last week, he put in my high efficiency furnace, thermostat, humidifier, and air filter for less than what the others had quoted for the same package, but with only a mid-efficiency furnace. He also made my day by telling me about their Consumers Energy Trade Ally membership, which helped me get a $400.00 credit for going with high efficiency. Joshua and his helper actually looked like they were having fun while they were working. They said that loving their work made it easy to treat every job as if it were going to be on display. I love my system; and I made a special effort to show everyone at my Super Bowl party the job they did. No joke, I think I got them two more installs in one afternoon!
Our old refrigerator was having some issues, the owner himself came out and fixed our problem, which turned out to be minor, but he did warn us that our refrigerator would probably need to be replaced and we should look into purchasing a new refrigerator because he didn't know how long ours would last. Sure enough, about 1 month later our refrigerator freezer portion quit working. The owner came out and said our compressor was shot, he wouldn't even take money for the service call, he was upfront and said don't spend money on the new compressor, use that money towards a new refrigerator which is what we ended up doing. He could have put in a new compressor at a cost of around $400 to $500, but, he was honest with us. Definitely will contact them again for any other appliance issues.