I really dont understand all the negative reviews just because of not having an online payment option. I do agree that it can be a hassle, but ive not had any problems with this company other than the payment option. Sounds like there is an abundance of lazy people in these reviews. And some people even saying it is too hard to get your kids dressed and put in the car to go pay a bill? Maybe you shouldnt have had any kids if they are too hard for you to get dressed.
The employees have always been very friendly, and they were very easy to work with when we had a major leak. But the company doesn't even have a website! There's no way to pay on line, and they close at 4:00, well before most people get off work.
They have been very good to me. Adjusted bill for a leak with no hassle. My bank pays bills through online banking, mailing checks if needed. Most banks do!