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Cleveland Family Care

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CLOSED NOW
Today: 8:00 am - 5:00 pm
Tomorrow: 8:00 am - 5:00 pm
Years in Business icon
23 Years
in Business
(281) 593-1500Add WebsiteMap & Directions210 E Houston StCleveland, TX 77327Write a Review

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Payment method
check, debit, all major credit cards, insurance, discover, mastercard, visa
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Other Information

Parking: Lot

Reviews

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Matt M.

02/15/2018

Overall
Expertise
Facility
Professionalism

Norma who answers the phone there is extremely disrespectful. I called up there back on Jan 24th regarding how they billed my insurance (coded wrong) at 10:48AM that morning. She told me she would personally fix it and it would be addressed. I called back 3 weeks later after finding out it wasn't fixed on February 13th at 2:13PM again to let her know it had been 3 weeks and still not fixed. She told me she would have someone call me back. Two days later still no call back. I called up there today on February 15th at 1:30PM today and she admitted they made an error and billed it wrong and not fixing it when I was told at the appointment they would bill it as an annual physical my employer requires. Now I have 30 days to find new insurance for my family of four and my son is very sick and she has put my family in a bad position because she didn't follow through and lied to me. When I talked to her on the phone she was rude cut me off and then just hung up on me! I called back and she has someone else answer the phone now because she knows she messed up and will not own up to it. Norma lied and was rude and caused my family to lose health insurance. Shame on her and can't believe she is the face of this practice.

john.g.hooker

11/15/2012

Overall
Its Whacked! This doctor start...

Its Whacked! This doctor started yelling at me for visiting his other clinic in coldspring. he literally jumped my case for not coming to his office. This doctor had been wonderful for over 5 years of being his patient but after i seen his crazy side i wouldn't recommend him to nobody. This has caused me to have several panic attacks because now i have to find another doctor. He is not very professional and obviously don't care about his patients.

Details

Phone: (281) 593-1500

Address: 210 E Houston St, Cleveland, TX 77327

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