I love having Dr. Chin as my daughters PCP. He is a wonderful doctor however, getting in to see him is a different story. I have been waiting for months to get my daughters wellness check up and on at least 4 occasions she has been sick and I have had to take her to another doctor because no one at Southern Medical would answer the phone and if I got the answering service, no one would ever return my call. I have called at least 20 times in the last several months and NEVER got a call back. Dr. Chin came in to my place of employment and I told him what was going on so he called the number for me, he listened to the voice mail that played and told me to leave a message and assured me that they would call me back. I'm still waiting.
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I had to wait a very long time for the visit (the only reason for 4 stars instead of 5), but when I was taken back I discovered why. The physician was very thorough in his assessment of my current/urgent condition, and he gave me a lot more information and treatment options for my illness than I received from an emergency room visit a few days earlier. Secondly, he wasn't just interested in "running me through the mill" and taking my co-pay. He spoke briefly with me about vitamins, staying current with routine medical exams, and having my blood worked checked periodically to assess the state of my health. This is not your average "doc-in-a-box."
WOW! Dr. Masterson and the staff at Cleveland Chiropratic are truely AMAZING! I was really impressed with everything from the time I entered to building everything looks really nice and clean. I walked right in and did not have to wait, because they have a no wait policy and thats a big plus for me because I am very busy. They have lots of equipment that most chiroprators don't have like message tables and a message chair. They also do X-rays in house and where able to taylor a schedule around my work week. Dr. Masterson is the best adjuster that I have ever been to hands down. My back and neck feel so much better. I recommend them to all my friends, they have helped me so much.