I went into NE Factory knowing I needed a new living room set and that was it. I watned a new couch, chair, and ottoman, but I had no idea what color or fabric. The salemans, Tommy worked with me to explain the fabric choice and all the colors available in the couches I was looking at. He was very patience as I made my decision and even showed me catelogies with more to choose from. I picked out a set and then research online to see if I was really getting a deal or not. I saved about 35% of what a similar couch was at a location department store. My new furniture was deliver on time and the men were very nice and clean up after themselves. I will be back to NE Factory for a kicthen table and a new mattress set!!!
I had a great experience at Northest Factory Direct. The customer service was excellent, Alex was patience and let me take my time in pricing out a new kicten table and chairs. The kitchen table and chair I ordered came in early and were delivered on time. Everyone at Northeast Factory Direct was very freindly and helpful. I will be back soon for living room furniture!
Not sure why there are all the negative reviews but I've bought furniture from them several times and have never had a problem. Great quality, great service