I called Vic' Floral for help with a Valentines Day gift to a loved one in Cleveland while I am from Michigan and don't know the area well. Kelly helped me and was wonderful compared to by bad experience with "Diamonds Flowers" not needing anymore business and telling me to call another florist and then hanging up on me. Everything I asked for was a problem with Diamonds Florist and nothing was a problem with Vic's. Keep up the great service Kelly and thank you for making Valentine's Day special. I look forward to your services in the future.