Great desserts and bread; Inconsistent service may knock off a star next time
It's a few months later than the review date shows, but I couldn't figure out how to add to my brief April review and revise the date. I still like the food there, but I recently had unusually bad service, at least for that place. I think the young woman was new, as I don't remember seeing her there before. First, I've never had someone not understand my order so badly in that place before. Actually, their salespeople are usually quite accurate and efficient, but this one has a lot to learn. I had to keep repeating myself, and she kept getting it wrong to the end. I can look past mistakes (we all make them), but what made it worse was her robotic, unapologetic demeanor. She corrected the mistakes, but she could have been nicer about it. So you don't think I caused her attitude, I tried to be nice to her about it (a good salesperson should be able to squeeze a better attitude out for even a difficult customer). After reading matchdmd's review, and my own experiences in the past with their mostly (but not all) humorless staff, I can see why service is their weak spot -- attitude comes from the top. Some cashiers there are friendly, especially the young men, and I put a tip in the jar each visit in appreciation, but the rest could be friendlier. Their desserts and bread are the only things keeping my rating above average and making me return there. They still have the best Russian Tea Cakes in town, and many other desserts are amazing. There are very few, if any, disappointments in the dessert case. And the bread is terrific. Although I like their sandwiches, I wish they would offer a bigger variety of cold-cut sandwiches (it gets a little boring eating the same three over and over). You should definitely go for the food and nice room, but don't expect friendly service every time.