5620 Ridge Rd, Cleveland, OH 44129
Phone: (216) 672-4418
TollFree: (800) 394-3064
Permanent Floors Carpet One Floor & Home
Carpet One-Permanent Floors
Permanent Carpet One Floor & Home
Permanent Floors Carpet One
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Impressed. Nothing short of 'impressed'. Ryan and Shelly are our main points of contact and we've never been disappointed. We've had over 3,000 sq ft of carpeting installed and about 300 sq ft of hardwood installed, 600 sq ft of hardwood refinished, and 400 sq ft of vinyl tile in orders. We will never stray from them and look forward to using them for our next project in the Spring. Pricing can't be beat. Service is beyond exceptional. Selection is boundless. Expertise and helpfulness in choosing is unsurpassed. I highly recommend their company, and their team of trusted professionals, for any, and all, flooring purchases/installs. They are simply the best.
I chose this company since the person who came to consult me on my old floors, Ryan, was very professional and the company was very old. The guy, Matt, who came to my home was so nice and did such a good job of refinishing my drab old floors into a rich, dark walnut color. I barely had to dust a thing when they finished and I never even covered the furniture. I recommend the highly.
08/29/2011Provided by Citysearch -
First, I am only giving one star because of their customer service and if they ever actually return a phone call I will re-rate. Our carpet is 2 years old and had the installers out once since to repair where the carpet was coming up at a doorway. We have had creases since installation and they have not gone away. We have now contacted the store 3 times without any reply. The installation warranty is for the life of the floor so we are well within our rights to complain.
At this time I will not recommend Permanent Floors to as many people as I possibly can.
Finally had a sales rep come out and he stated he saw the issue immediately. They sent out 2 installers to stretch it but they arrived they too saw the problem immediately but could not fix it. They were to talk to the sales rep who would contact us today but he never did. I called and left a message so saga continues. Will update as to whether they stand behind their product and warranty or if they continue to provide horrible service.